February 2020
@EA_Mai https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Cannot-connect-to-Gallery/m-p/8663540/hi...
Take a look at this link, I think this is the same problem .Other players in other countries have similar problems, So this problem still exists and has not been really solved.I am a xboxone player in china , So this is more inconvenient for me than other computer players because It is much more difficult for xboxone player to use some software that changes IP, such as VPN,And using a VPN now doesn't work。Please slove this problem. And this game in PC has just been updated in Simplified Chinese, which means that you still welcome Chinese players, and you don’t want this problem to continue, right?
February 2020
Hi again everyone,
I understand it's frustrating not being able to access the Gallery, but without having more information, investigating what could be causing this is very difficult. Please, follow the instructions in this post: https://answers.ea.com/t5/Technical-Issues-PC/The-Gallery-cannot-log-in/m-p/8748024#M166541
@LyuKefan thanks for answering the questions. We are looking for individual examples though, would you be able to give us the details for yourself, please? What platform are you on? What internet provider do you have? Do you remember of a date and time when you tried to connect?
Also, have you tried following the connection troubleshooting steps?
Thanks!
-Mai
February 2020
Platform (PC / Mac / Xbox One / PlayStation 4): Mac
Country: Mainland China
Internet provider (ISP): China Unicom
Origin version (you can find this from the Origin top menu, under Help > About): 10.5.63.37653 - 758549
Date and time when you tried to connect (please, include the timezone): Every time since the end of January
Are you using a VPN?: Yes.
And yes, I've tried those connection troubleshooting steps. It didn't help.
Hope these will help you! Thanks again!
February 2020 - last edited February 2020 by EA_Mai
Product: SIMS 4
Country: China
Platform:xboxone
Which language are you playing the game in? 中文(繁體)
How often does the bug occur? Every time (100%)
What is your current game version number? 1.23.61.2300(xboxone)
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Use The Sims 4 GALLERY in Game
What happens when the bug occurs? When tried to log into The Gallery, The Gallery show "attempting to connect" and after a strange time that "not respond ", it shows :"could not connect"
What do you expect to see? I wanna log in my Gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? never used
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
It happened in February 1st (UTC/GMT+08:00), and until now (February 17th UTC/GMT+08:00) it can not work
It is very difficult for an Xboxone player to use some software to change the IP (such as VPN) (especially compared with PC players) I also heard from other PC players that use vpn does not work.EA also has other games such as Battlefield and APEX, Their multiplayer mode of these games can be used normally in China.But sims4 just have a gallery, Why can't it be used normally in China?So i hope your teams can solve this problem. Thanks.
February 2020 - last edited February 2020
Thank you @LyuKefan!
Thanks @mike200075 - what company is providing you with your internet connection? Have you tried these troubleshooting steps?: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/#testconnection
February 2020 - last edited February 2020
what company is providing you with your internet connection?中国电信上海China Telecom in Shanghai (see this logo )
Have you tried these troubleshooting steps? Yes, but it not work.
February 2020
February 2020
Product: SIMS 4
Country: China
Platform:PC
Which language are you playing the game in? English US
How often does the bug occur? Every time (100%)
What is your current game version number? 1.61.15.1020
What expansions, game packs, and stuff packs do you have installed? Almost all, except Island Living,StrangerVille,Jungle Adventure,Dine Out,Tiny Living,Moschino,Spooky and Cool Kitchen
Steps: How can we find the bug ourselves? Use The Sims 4 GALLERY in Game
What happens when the bug occurs? When tried to log into The Gallery, The Gallery show "attempting to connect" and after a strange time that "not respond ", it shows :"could not connect"
What do you expect to see? I wanna log in my Gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? NEVER USED
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
February 2020
@EA_Mai Hope your team can slove this problem.
February 2020 - last edited February 2020
Hi there,
besides the information that I have provided to your colleague @SimQARobo here are information regarding my internet connection:
Platform (PC / Mac / Xbox One / PlayStation 4): PC
Country: Mainland China
Internet provider (ISP): China Unicom (Liaoning Province Network also known as 'CHINA UNICOM China169 Backbone')
I also tried connecting through 2 different hotspots using my mobile phone but it didn't work (also China Unicom and China Mobile)
Origin version (you can find this from the Origin top menu, under Help > About): 10.5.63.37653 - 758549
Date and time when you tried to connect (please, include the timezone): Continuously since the end of January
Are you using a VPN?: No
What I've tried so far:
Thank you for your help.