TS3 Into the future crashes my computer (it restarts)

[daly004]

Here is the story:

I installed the expansion a couple of day ago and everything went smoothly. I played the whole day yesterday and everything seemed to work fine until i arrived at the Distopia dimension. about five minutes into the game it went black for a few second but then the image reapered and I continued playing for about 45min after she had her baby (in dystopia) i decide to move her back to the present. A few minuted of game time in the present and the game crashed to my desktop. 

The issue:
Today i havent being able to play more than a few minutes. The game keeps crashing making my computer restart (not to desktop). The blue screen of death shows up saying that the computer had to shut down to avoid damage and then it restarts normally.

What have I done so far:
I removed the Mods folder and deleted the caches (includind the World ones), tried playing and it worked for about 20minutes in buy mode before it crashed again. 

Technical Questions Answers:

• I use a DELL XPS with Windows 7
• I have all the expansions installed minus World Adventure and the stuff packs
• The game crashes after between 5-20 minutes of game play.
• Crashed twice during buy mode and once in real play
• Here is my DxDiag 
  Spoiler

  System Information
  ------------------
  Time of this report: 12/28/2013, 16:21:32
  Machine name: HOWELL
  Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
  Language: English (Regional Setting: English)
  System Manufacturer: Dell Inc.
  System Model: XPS L501X
  BIOS: Ver 1.00 BIOS A06 PARTTBLb
  Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
  Memory: 6144MB RAM
  Available OS Memory: 5876MB RAM
  Page File: 3433MB used, 8317MB available
  Windows Dir: C:\Windows
  DirectX Version: DirectX 11
  DX Setup Parameters: Not found
  User DPI Setting: Using System DPI
  System DPI Setting: 96 DPI (100 percent)
  DWM DPI Scaling: Disabled
  DxDiag Version: 6.01.7601.17514 32bit Unicode

  ------------
  DxDiag Notes
  ------------
  Display Tab 1: No problems found.
  Sound Tab 1: No problems found.
  Input Tab: No problems found.

  Display Devices
  ---------------
  Card name: Intel(R) HD Graphics
  Manufacturer: Intel Corporation
  Chip type: Intel(R) HD Graphics (Core i5)
  DAC type: Internal
  Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_046E1028&REV_18
  Display Memory: 1696 MB
  Dedicated Memory: 64 MB
  Shared Memory: 1632 MB
  Current Mode: 1366 x 768 (32 bit) (60Hz)
  Monitor Name: Generic PnP Monitor
  Monitor Model: unknown
  Monitor Id: LGD0266
  Native Mode: 1366 x 768(p) (59.636Hz)
  Output Type: Internal
  Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
  Driver File Version: 8.15.0010.2189 (English)
  Driver Version: 8.15.10.2189
  DDI Version: 10
  Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
  Driver Date/Size: 7/28/2010 14:10:34, 6547968 bytes
  WHQL Logo'd: n/a
  WHQL Date Stamp: n/a
  Device Identifier: {D7B78E66-4306-11CF-157B-6424B8C2C535}
  Vendor ID: 0x8086
  Device ID: 0x0046
  SubSys ID: 0x046E1028
  Revision ID: 0x0018
  Driver Strong Name: oem82.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2189ci\ven_8086&dev_0046&subsys_046e1028
  Rank Of Driver: 00E60001
  Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
  Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  D3D9 Overlay: Supported
  DXVA-HD: Supported
  DDraw Status: Enabled
  D3D Status: Enabled
  AGP Status: Enabled

  Disk & DVD/CD-ROM Drives
  ------------------------
  Drive: C:
  Free Space: 101.0 GB
  Total Space: 461.9 GB
  File System: NTFS
  Model: ST9500420AS

  Drive: D:
  Model: TEAC DVD+-RW DV-W28SV
  Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

  Drive: F:
  Model: DTSOFT Virtual CdRom Device
  Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

  System Devices
  --------------
  Name: Intel(R) processor PCI Express Root Port - 0045
  Device ID: PCI\VEN_8086&DEV_0045&SUBSYS_046E1028&REV_18\3&11583659&0&08
  Driver: n/a

  Name: PCI standard host CPU bridge
  Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_05\3&4F11E61&0&12
  Driver: n/a

  Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
  Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_046E1028&REV_06\3&11583659&0&E0
  Driver: n/a

  Name: Intel(R) processor DRAM Controller - 0044
  Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_046E1028&REV_18\3&11583659&0&00
  Driver: n/a

  Name: QPI Physical 0 - 2D11
  Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_05\3&4F11E61&0&11
  Driver: n/a

  Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
  Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_046E1028&REV_06\3&11583659&0&D0
  Driver: n/a

  Name: QPI Link 0 - 2D10
  Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_05\3&4F11E61&0&10
  Driver: n/a

  Name: Intel(R) Management Engine Interface
  Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_046E1028&REV_06\3&11583659&0&B0
  Driver: n/a

  Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
  Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_046E1028&REV_06\3&11583659&0&E8
  Driver: n/a

  Name: Renesas Electronics USB 3.0 Host Controller
  Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_046E1028&REV_03\4&21B754F2&0&00E3
  Driver: n/a

  Name: QuickPath Architecture System Address Decoder - 2D01
  Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_05\3&4F11E61&0&01
  Driver: n/a

  Name: High Definition Audio Controller
  Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_046E1028&REV_06\3&11583659&0&D8
  Driver: n/a

  Name: Intel(R) Turbo Boost Technology Driver
  Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_046E1028&REV_06\3&11583659&0&FE
  Driver: n/a

  Name: QuickPath Architecture Generic Non-core Registers - 2C62
  Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_05\3&4F11E61&0&00
  Driver: n/a

  Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C
  Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_046E1028&REV_06\3&11583659&0&E5
  Driver: n/a

  Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
  Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_046E1028&REV_06\3&11583659&0&FB
  Driver: n/a

  Name: Intel(R) 82801 PCI Bridge - 2448
  Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_046E1028&REV_A6\3&11583659&0&F0
  Driver: n/a

  Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
  Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_046E1028&REV_06\3&11583659&0&E4
  Driver: n/a

  Name: Intel(R) 5 Series 6 Port SATA AHCI Controller
  Device ID: PCI\VEN_8086&DEV_3B2F&SUBSYS_046E1028&REV_06\3&11583659&0&FA
  Driver: n/a

  Name: Intel(R) WiFi Link 1000 BGN
  Device ID: PCI\VEN_8086&DEV_0083&SUBSYS_13258086&REV_00\4&391235D5&0&00E1
  Driver: n/a

  Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
  Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_046E1028&REV_06\3&11583659&0&E3
  Driver: n/a

  Name: Intel(R) HM57 Express Chipset LPC Interface Controller - 3B0B
  Device ID: PCI\VEN_8086&DEV_3B0B&SUBSYS_046E1028&REV_06\3&11583659&0&F8
  Driver: n/a

  Name: Realtek PCIe GBE Family Controller
  Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_046E1028&REV_06\4&23EAC19&0&00E5
  Driver: n/a

  Name: Intel(R) HD Graphics
  Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_046E1028&REV_18\3&11583659&0&10
  Driver: n/a

  Name: PCI standard host CPU bridge
  Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_05\3&4F11E61&0&13
  Driver: n/a

  Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
  Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_046E1028&REV_06\3&11583659&0&E1
  Driver: n/a

  Name: NVIDIA GeForce GT 420M
  Device ID: PCI\VEN_10DE&DEV_0DF1&SUBSYS_046E1028&REV_A1\4&162EDF65&0&0008
  Driver: n/a

And thats about it. Please reply proptly before I do something stupid. Thanks!

[crinrict · Accepted solution]

Also you're graphics drivers are 3 years old. Try updating them, maybe lowering graphical settings since you're chip is below minimal specs.

Could be that dystopia is more demanding on the graphics with all the meteors going on.

[crinrict]

This very much sounds like a hardware issue

• Make sure that your computer is not overheating. Check your temperature
• Run a hardware check to see if everything is ok.

[daly004]

---

@crinrict wrote:

This very much sounds like a hardware issue

• Make sure that your computer is not overheating. Check your temperature
• Run a hardware check to see if everything is ok.

---

Ran a Hardware test and beside some missing drivers for Bluetooth device it seems to be alright.

There has been a new development. (I might have done something stupid)

The game crashed to desktop this time so I tried changing the DEP settings (like suggested on a thread for this issue) and tried playing the game again. This time the game didnt crash but it kept freezing and showing a black screen for about a second.

Freezes every 2 minutes, quite annoyig. 

ps: game is up to date with the patchs 

[daly004]

I think the problem has to do with the game.

I mentioned that it started when I activated the Dystopia Timeline, well I manage to turn the future back to normal and the game froze a couple of times after that but no crashing. Now ive being playing for 45min or so and there has being no black screen, no freezing, and no crashing. I dont know why having the dystopia timeline activated affects the game while playing it in the present but that's my guess.

Gonna activate the Utopia timeline next see what happens.

[crinrict · Accepted solution]

Also you're graphics drivers are 3 years old. Try updating them, maybe lowering graphical settings since you're chip is below minimal specs.

Could be that dystopia is more demanding on the graphics with all the meteors going on.

[daly004]

The game continues to crash. Skipping the launcher seems to help. 

[crinrict]

Just in dystopia or utopia too ? Or normal future ?

Did you update your drivers ?

[daly004]

---

@crinrict wrote:

Just in dystopia or utopia too ? Or normal future ?

Did you update your drivers ?

---

There is no driver update available. 

Right now im 'playing' in the present with the normal future. 

[crinrict]

Did you check the website or through auto-update ? Many manufacturers stop giving you graphic card updates after a while. I would check the website of the card.

Did you also do that temperature check ? Did you un-do DEP ?

[daly004]

---

@crinrict wrote:

Did you check the website or through auto-update ? Many manufacturers stop giving you graphic card updates after a while. I would check the website of the card.

Did you also do that temperature check ? Did you un-do DEP ?

---

You were right. I downloaded some drivers and the game has work fine since. The only problem that i have now is that meteors keep falling every night even though im playing in the Utopia timeline.