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TS3 Into the future crashes my computer (it restarts)

by daly004
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TS3 Into the future crashes my computer (it restarts)

★★★★ Novice

 

Here is the story:

I installed the expansion a couple of day ago and everything went smoothly. I played the whole day yesterday and everything seemed to work fine until i arrived at the Distopia dimension. about five minutes into the game it went black for a few second but then the image reapered and I continued playing for about 45min after she had her baby (in dystopia) i decide to move her back to the present. A few minuted of game time in the present and the game crashed to my desktop. 

The issue:
Today i havent being able to play more than a few minutes. The game keeps crashing making my computer restart (not to desktop). The blue screen of death shows up saying that the computer had to shut down to avoid damage and then it restarts normally.

 

What have I done so far:
I removed the Mods folder and deleted the caches (includind the World ones), tried playing and it worked for about 20minutes in buy mode before it crashed again. 

 

Technical Questions Answers:

 

  • I use a DELL XPS with Windows 7
  • I have all the expansions installed minus World Adventure and the stuff packs
  • The game crashes after between 5-20 minutes of game play.
  • Crashed twice during buy mode and once in real play
  • Here is my DxDiag 
    Spoiler

    System Information
    ------------------
    Time of this report: 12/28/2013, 16:21:32
    Machine name: HOWELL
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: XPS L501X
    BIOS: Ver 1.00 BIOS A06 PARTTBLb
    Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
    Memory: 6144MB RAM
    Available OS Memory: 5876MB RAM
    Page File: 3433MB used, 8317MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

     

    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics (Core i5)
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_046E1028&REV_18
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD0266
    Native Mode: 1366 x 768(p) (59.636Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2189 (English)
    Driver Version: 8.15.10.2189
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 7/28/2010 14:10:34, 6547968 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B78E66-4306-11CF-157B-6424B8C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0046
    SubSys ID: 0x046E1028
    Revision ID: 0x0018
    Driver Strong Name: oem82.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2189Tongue outci\ven_8086&dev_0046&subsys_046e1028
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
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    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
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    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
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    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
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    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

     

    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 101.0 GB
    Total Space: 461.9 GB
    File System: NTFS
    Model: ST9500420AS

    Drive: D:
    Model: TEAC DVD+-RW DV-W28SV
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    Drive: F:
    Model: DTSOFT Virtual CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

     

    System Devices
    --------------
    Name: Intel(R) processor PCI Express Root Port - 0045
    Device ID: PCI\VEN_8086&DEV_0045&SUBSYS_046E1028&REV_18\3&11583659&0&08
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_05\3&4F11E61&0&12
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
    Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_046E1028&REV_06\3&11583659&0&E0
    Driver: n/a

    Name: Intel(R) processor DRAM Controller - 0044
    Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_046E1028&REV_18\3&11583659&0&00
    Driver: n/a

    Name: QPI Physical 0 - 2D11
    Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_05\3&4F11E61&0&11
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
    Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_046E1028&REV_06\3&11583659&0&D0
    Driver: n/a

    Name: QPI Link 0 - 2D10
    Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_05\3&4F11E61&0&10
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_046E1028&REV_06\3&11583659&0&B0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
    Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_046E1028&REV_06\3&11583659&0&E8
    Driver: n/a

    Name: Renesas Electronics USB 3.0 Host Controller
    Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_046E1028&REV_03\4&21B754F2&0&00E3
    Driver: n/a

    Name: QuickPath Architecture System Address Decoder - 2D01
    Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_05\3&4F11E61&0&01
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_046E1028&REV_06\3&11583659&0&D8
    Driver: n/a

    Name: Intel(R) Turbo Boost Technology Driver
    Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_046E1028&REV_06\3&11583659&0&FE
    Driver: n/a

    Name: QuickPath Architecture Generic Non-core Registers - 2C62
    Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_05\3&4F11E61&0&00
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C
    Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_046E1028&REV_06\3&11583659&0&E5
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
    Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_046E1028&REV_06\3&11583659&0&FB
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_046E1028&REV_A6\3&11583659&0&F0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
    Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_046E1028&REV_06\3&11583659&0&E4
    Driver: n/a

    Name: Intel(R) 5 Series 6 Port SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_3B2F&SUBSYS_046E1028&REV_06\3&11583659&0&FA
    Driver: n/a

    Name: Intel(R) WiFi Link 1000 BGN
    Device ID: PCI\VEN_8086&DEV_0083&SUBSYS_13258086&REV_00\4&391235D5&0&00E1
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
    Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_046E1028&REV_06\3&11583659&0&E3
    Driver: n/a

    Name: Intel(R) HM57 Express Chipset LPC Interface Controller - 3B0B
    Device ID: PCI\VEN_8086&DEV_3B0B&SUBSYS_046E1028&REV_06\3&11583659&0&F8
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_046E1028&REV_06\4&23EAC19&0&00E5
    Driver: n/a

    Name: Intel(R) HD Graphics
    Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_046E1028&REV_18\3&11583659&0&10
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_05\3&4F11E61&0&13
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
    Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_046E1028&REV_06\3&11583659&0&E1
    Driver: n/a

    Name: NVIDIA GeForce GT 420M
    Device ID: PCI\VEN_10DE&DEV_0DF1&SUBSYS_046E1028&REV_A1\4&162EDF65&0&0008
    Driver: n/a

And thats about it. Please reply proptly before I do something stupid. Thanks!

Message 1 of 11 (109 Views)

Accepted Solution

Re: TS3 Into the future crashes my computer (it restarts)

Hero

Also you're graphics drivers are 3 years old. Try updating them, maybe lowering graphical settings since you're chip is below minimal specs.

 

Could be that dystopia is more demanding on the graphics with all the meteors going on.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


View in thread

Message 5 of 11 (90 Views)

All Replies

Re: TS3 Into the future crashes my computer (it restarts)

Hero

This very much sounds like a hardware issue

 

  • Make sure that your computer is not overheating. Check your temperature
  • Run a hardware check to see if everything is ok.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 11 (103 Views)

Re: TS3 Into the future crashes my computer (it restarts)

★★★★ Novice

 


@crinrict wrote:

This very much sounds like a hardware issue

 

  • Make sure that your computer is not overheating. Check your temperature
  • Run a hardware check to see if everything is ok.

 

Ran a Hardware test and beside some missing drivers for Bluetooth device it seems to be alright.


There has been a new development. (I might have done something stupid)

The game crashed to desktop this time so I tried changing the DEP settings (like suggested on a thread for this issue) and tried playing the game again. This time the game didnt crash but it kept freezing and showing a black screen for about a second.

Freezes every 2 minutes, quite annoyig

 

ps: game is up to date with the patchs 

Message 3 of 11 (100 Views)

Re: TS3 Into the future crashes my computer (it restarts)

★★★★ Novice

I think the problem has to do with the game.

 

 

I mentioned that it started when I activated the Dystopia Timeline, well I manage to turn the future back to normal and the game froze a couple of times after that but no crashing. Now ive being playing for 45min or so and there has being no black screen, no freezing, and no crashing. I dont know why having the dystopia timeline activated affects the game while playing it in the present but that's my guess.

Gonna activate the Utopia timeline next see what happens.

Message 4 of 11 (95 Views)

Re: TS3 Into the future crashes my computer (it restarts)

Hero

Also you're graphics drivers are 3 years old. Try updating them, maybe lowering graphical settings since you're chip is below minimal specs.

 

Could be that dystopia is more demanding on the graphics with all the meteors going on.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 5 of 11 (91 Views)

Re: TS3 Into the future crashes my computer (it restarts)

★★★★ Novice

The game continues to crash. Skipping the launcher seems to help. 

Message 6 of 11 (87 Views)

Re: TS3 Into the future crashes my computer (it restarts)

Hero

Just in dystopia or utopia too ? Or normal future ?

 

Did you update your drivers ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 7 of 11 (82 Views)

Re: TS3 Into the future crashes my computer (it restarts)

★★★★ Novice

@crinrict wrote:

Just in dystopia or utopia too ? Or normal future ?

 

Did you update your drivers ?


There is no driver update available. 

 

Right now im 'playing' in the present with the normal future. 

Message 8 of 11 (76 Views)

Re: TS3 Into the future crashes my computer (it restarts)

[ Edited ]
Hero

Did you check the website or through auto-update ? Many manufacturers stop giving you graphic card updates after a while. I would check the website of the card.

 

Did you also do that temperature check ? Did you un-do DEP ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 9 of 11 (70 Views)

Re: TS3 Into the future crashes my computer (it restarts)

★★★★ Novice

@crinrict wrote:

Did you check the website or through auto-update ? Many manufacturers stop giving you graphic card updates after a while. I would check the website of the card.

 

Did you also do that temperature check ? Did you un-do DEP ?


You were right. I downloaded some drivers and the game has work fine since. The only problem that i have now is that meteors keep falling every night even though im playing in the Utopia timeline.

Message 10 of 11 (62 Views)
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