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THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

by VSKAREN
Reply

Original Post

THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

★ Novice

Do not speak English. But I'll try to explain. My game The Sims 4 does not open at all. I'm desperate. Time to open, simply does not open. In task manager appears as if the game was open, however, is not theoretically. I do not know what to do. Need urgent help!
  My girlfriend installed the regular game. The only difference is that I have not received the email to confirm the match. The Origin has not sent me. I even spoke to confirm the match. I hope to answer. Thank you

Message 1 of 9 (337 Views)

Re: THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

Hero

Try if it starts if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 9 (315 Views)

Re: THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

★ Novice
I followed the thread, but got no result. The problem unfortunately remains. I do not know what else to do!
Message 3 of 9 (302 Views)

Re: THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

Hero

Could you post this info: 

 

  1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
  2. Press Enter to proceed.
  3. A window will open and in there you can click on the red circles with a white X.
  4. After clicking the X, the info on the bottom will update. Choose the Sims 4 Critical Event one and right click on it and choose "View Technical Details"
  5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 9 (292 Views)

Re: THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

★ Novice

Has no such option. Has only the option to "seek solution." However, he not finds the solution. 

Appears only this: 
Critical events: The Sims 4 
Summary: Stopped working 
Action: Find solution

And when put to look for solution, says not found. I'm starting to give up. Because it is not possible ... Is it compatibility?

I play The Sims 3 without any problems. 

Even hopeless, I await answers. But thanks in advance!

Message 5 of 9 (268 Views)

Re: THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 9 (247 Views)

Re: THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

★ Novice

In this topic you sent me says it's "only pc". My notebook is, but I play the sims 3 on it without problems. DxDiag follows:

 

 

------------------
System Information
------------------
Time of this report: 9/15/2014, 16:55:26
Machine name: KAREN-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: Sony Corporation
System Model: VGN-CR425E
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Core(TM)2 Duo CPU T8100 @ 2.10GHz (2 CPUs), ~2.1GHz
Memory: 3072MB RAM
Available OS Memory: 3062MB RAM
Page File: 1587MB used, 4535MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_9015104D&REV_0C
Display Memory: 358 MB
Dedicated Memory: 0 MB
Shared Memory: 358 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Monitor Genérico PnP
Monitor Model: unknown
Monitor Id: MS_0040
Native Mode: 1280 x 800(p) (60.002Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.14.0010.1930 (English)
Driver Version: 8.15.10.1930
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/23/2009 12:22:58, 5472256 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6942-11CF-7774-1FB0ADC2C535}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0x9015104D
Revision ID: 0x000C
Driver Strong Name: oem12.inf:Intel.Mfg.NTamd64:i965GM0:8.15.10.1930Tongue outci\ven_8086&dev_2a02
Rank Of Driver: 00EC2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Alto-falantes (Dispositivo de High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0262&SUBSYS_104D2100&REV_1002
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (Portuguese)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/21/2010 00:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microfone (Dispositivo de High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (Portuguese)
Driver Attributes: Final Retail
Date and Size: 11/21/2010 00:23:47, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Microfone (Dispositivo de High Definition Audio)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (Portuguese)
Driver Attributes: Final Retail
Date and Size: 11/21/2010 00:23:47, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Teclado
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2830
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Teclado Padrão PS/2
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Dispositivo de teclado HID
| Vendor/Product ID: 0x044E, 0x3013
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *sny9008
| Upper Filters: SynTP
| Service: i8042prt
|
+ Mouse compatível com HID
| Vendor/Product ID: 0x044E, 0x3012
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 196.9 GB
Total Space: 307.9 GB
File System: NTFS
Model: ST1000LM024 HN-M101MBB ATA Device

Drive: D:
Free Space: 605.0 GB
Total Space: 645.9 GB
File System: NTFS
Model: ST1000LM024 HN-M101MBB ATA Device

Drive: E:
Model: PIONEER DVD-RW DVRKD08 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Portuguese), , 0 bytes

Drive: F:
Model: HUAWEI Mass Storage USB Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Portuguese), , 0 bytes

--------------
System Devices
--------------
Name: Mobile Intel(R) PM965/GM965/GL960/GS965 Express Processor to DRAM Controller - 2A00
Device ID: PCI\VEN_8086&DEV_2A00&SUBSYS_9015104D&REV_0C\3&21436425&0&00
Driver: n/a

Name: Intel(R) ICH8 Family USB Universal Host Controller - 2835
Device ID: PCI\VEN_8086&DEV_2835&SUBSYS_9015104D&REV_03\3&21436425&0&D1
Driver: n/a

Name: NIC Fast Ethernet PCI-E Realtek Família RTL8101E (NDIS 6.20)
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_9015104D&REV_01\4&314904AC&0&00E2
Driver: n/a

Name: Controlador de High Definition Audio
Device ID: PCI\VEN_8086&DEV_284B&SUBSYS_9015104D&REV_03\3&21436425&0&D8
Driver: n/a

Name: Intel(R) ICH8 Family USB Universal Host Controller - 2834
Device ID: PCI\VEN_8086&DEV_2834&SUBSYS_9015104D&REV_03\3&21436425&0&D0
Driver: n/a

Name: Texas Instruments PCIxx12 Integrated FlashMedia Controller
Device ID: PCI\VEN_104C&DEV_803B&SUBSYS_9015104D&REV_00\4&5B8C07C&0&3AF0
Driver: n/a

Name: Intel(R) ICH8 Family PCI Express Root Port 3 - 2843
Device ID: PCI\VEN_8086&DEV_2843&SUBSYS_9015104D&REV_03\3&21436425&0&E2
Driver: n/a

Name: Intel(R) ICH8 Family USB Universal Host Controller - 2832
Device ID: PCI\VEN_8086&DEV_2832&SUBSYS_9015104D&REV_03\3&21436425&0&EA
Driver: n/a

Name: Texas Instruments 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_104C&DEV_803A&SUBSYS_9015104D&REV_00\4&5B8C07C&0&39F0
Driver: n/a

Name: Intel(R) ICH8 Family PCI Express Root Port 2 - 2841
Device ID: PCI\VEN_8086&DEV_2841&SUBSYS_9015104D&REV_03\3&21436425&0&E1
Driver: n/a

Name: Intel(R) ICH8 Family USB Universal Host Controller - 2831
Device ID: PCI\VEN_8086&DEV_2831&SUBSYS_9015104D&REV_03\3&21436425&0&E9
Driver: n/a

Name: Texas Instruments PCI-8x12/7x12/6x12 CardBus Controller
Device ID: PCI\VEN_104C&DEV_8039&SUBSYS_9015104D&REV_00\4&5B8C07C&0&38F0
Driver: n/a

Name: Intel(R) ICH8 Family PCI Express Root Port 1 - 283F
Device ID: PCI\VEN_8086&DEV_283F&SUBSYS_9015104D&REV_03\3&21436425&0&E0
Driver: n/a

Name: Intel(R) ICH8 Family USB Universal Host Controller - 2830
Device ID: PCI\VEN_8086&DEV_2830&SUBSYS_9015104D&REV_03\3&21436425&0&E8
Driver: n/a

Name: Intel(R) Wireless WiFi Link 4965AGN
Device ID: PCI\VEN_8086&DEV_4229&SUBSYS_11008086&REV_61\4&35D1BE2A&0&00E0
Driver: n/a

Name: Intel(R) ICH8 Family SMBus Controller - 283E
Device ID: PCI\VEN_8086&DEV_283E&SUBSYS_9015104D&REV_03\3&21436425&0&FB
Driver: n/a

Name: Intel(R) ICH8M 3 port Serial ATA Storage Controller - 2828
Device ID: PCI\VEN_8086&DEV_2828&SUBSYS_9015104D&REV_03\3&21436425&0&FA
Driver: n/a

Name: Mobile Intel(R) 965 Express Chipset Family
Device ID: PCI\VEN_8086&DEV_2A03&SUBSYS_9015104D&REV_0C\3&21436425&0&11
Driver: n/a

Name: Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A
Device ID: PCI\VEN_8086&DEV_283A&SUBSYS_9015104D&REV_03\3&21436425&0&D7
Driver: n/a

Name: Intel(R) ICH8M LPC Interface Controller - 2815
Device ID: PCI\VEN_8086&DEV_2815&SUBSYS_9015104D&REV_03\3&21436425&0&F8
Driver: n/a

Name: Mobile Intel(R) 965 Express Chipset Family
Device ID: PCI\VEN_8086&DEV_2A02&SUBSYS_9015104D&REV_0C\3&21436425&0&10
Driver: n/a

Name: Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
Device ID: PCI\VEN_8086&DEV_2836&SUBSYS_9015104D&REV_03\3&21436425&0&EF
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_9015104D&REV_F3\3&21436425&0&F0
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.03.4501.0000
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3538.0513
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.03.4501.0000
ArcSoft TimeShift2.0 Client Filter,0x00400000,0,1,TimeShift2.ax,1.00.0000.0015
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.03.4501.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.55.0002.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
Image Effects,0x00200000,2,1,viscomaudiodata.dll,9.00.0000.0000
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514
Arcsoft PutDataSample Filter 1.0,0x00200000,1,1,ArcPutDataSample.ax,1.00.0000.0005
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514
What you hear filter,0x00200000,0,1,viscomspeaker.dll,
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
ArcSoft Mpeg Encoder Filter,0x00200000,2,0,ArcMpegCodec.ax,2.05.0000.0013
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514
WAV Dest,0x00200000,0,0,viscomwave.dll,9.00.0000.0000
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Arcsoft GetDataSample Filter 1.0,0x00200000,1,1,ArcGetDataSample.ax,1.00.0000.0012
ArcSoft MPEG Audio Decoder,0x00600000,1,1,mpgaudio.ax,2.04.0002.0016
VISCOM Wave Form Display Filter,0x00200000,1,0,viscomwaveform.dll,8.01.0000.0000
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Viscom Audio Encoder,0x00200000,1,0,viscomaudioencoder.dll,9.00.0000.0000
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0288.0000
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0288.0000
VISCOM AudioEffect Filter,0x00200000,1,1,viscomaudio.dll,1.01.0000.0000
ArcSoft TimeShift2.0 Server Filter,0x00200000,1,0,TimeShift2.ax,1.00.0000.0015
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
File Source (Monkey Audio),0x00400000,0,1,MonkeySource.ax,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
ArcSoft File Dump,0x00200000,1,0,FileDump.ax,2.00.0000.0008
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
Matrix,0x00200000,1,1,viscomaudioprocess.dll,1.00.0000.0000
Haali Video Renderer,0x00200000,1,0,dxr.dll,
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513
ArcSoft VideoEffect Filter,0x00200000,1,1,ArcVideoEffect.ax,1.00.0000.0010
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
ArcSoft Null Render,0x00200000,1,0,ArcNullRender.ax,1.00.0000.0001
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0288.0000
DirectVobSub,0x00200000,2,1,vsfilter.dll,3.00.0000.0211
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,3.00.0000.0211
WAV Dest,0x00000000,0,0,,
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0288.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.05.0001.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.03.4501.0000
LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.55.0002.0000
ArcSoft Realtime Capture Encoder Filter,0x00200000,2,0,ArcCaptureEncoder.ax,2.05.0000.0032
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
VP7 Decompressor,0x00800000,1,1,vp7dec.ax,7.00.0010.0000
Arcsoft WMV/ASF Splitter,0x00200000,1,0,ArcWmvSpl.ax,1.00.0000.0012
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514
Video MotionDetect,0x00200000,1,1,motiondetect.ax,1.00.0000.0005
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Arcsoft Snapshot Filter 1.0,0x00200000,1,1,ArcSnap.ax,1.00.0000.0024
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
ArcSoft MPEG Splitter,0x00400000,1,2,ArcSpl.ax,2.04.0002.0045
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.03.4501.0000
madVR,0x00200000,1,0,madVR.ax,0.85.0008.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.55.0002.0000
ArcSoft Time Stamp,0x00200000,1,1,ArcTimeStamp.ax,1.00.0000.0003
LAV Video Decoder,0x00800003,1,1,LAVVideo.ax,0.55.0002.0000
Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0288.0000
ArcSoft MPEG Video Decoder,0x00600000,1,1,mpgvideo.ax,2.04.0000.0048
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Conversor em T entre Coletores,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
ArcSoft Mpeg Encode Filter,0x00200000,0,0,ArcMpegCodec.ax,2.05.0000.0013
ArcSoft Realtime Capture Encoder Filter,0x00200000,0,0,ArcCaptureEncoder.ax,2.05.0000.0032
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.03.4501.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
FM Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Codec IYUV Intel,0x00200000,1,1,qcap.dll,6.06.7601.17514
Codec IYUV Intel,0x00200000,1,1,qcap.dll,6.06.7601.17514
Lagarith Lossless Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514
x264vfw - H.264/MPEG-4 AVC codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
AC-3 ACM Codec,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:
Microfone (Dispositivo de High ,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:
Captura Mista de HD Audio,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Sony Visual Communication Camera VGP-VCC6,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
Fone de Ouvido/Alto-falantes de HD Audio,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
Sony Visual Communication Camera VGP-VCC6,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

WDM Streaming Communication Transforms:
Conversor em T entre Coletores,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Alto-falantes (Dispositivo de H,0x00200000,1,0,quartz.dll,6.06.7601.17514
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Alto-falantes (Dispositivo de High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Message 7 of 9 (237 Views)

Re: THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

Hero (Retired)

Card name: Mobile Intel(R) 965 Express Chipset Family

-------------------------------

I'm pretty sure that's a GMA X3000

 

Game's minimum requirements are GMA X4500

 

Other people have had X3100 and X3500 couldn't play this game either and I wasn't able to help them nor did I see anyone successfully get one to work  (I don't visit that often at the minute though so I miss a lot too).

 

The 2009 drivers I believe are the problem.  Those are the latest and there are non newer for the GMA X3xxx.

I have seen some really low end solutions with similar muscle play this game (albeit probably not very well), the difference is they had more recently driver support.

 

5 years is a very very long time... a lot of software rot going on.  Also the GMA series is very old and wasn't very good at gaming even when it was brand new.

 

I'm sorry.

Message 8 of 9 (232 Views)

Re: THE SIMS 4 HEEEEEEEEEEEEEEEEEEEEEELP

Hero

Agree with WootCandy.

 

No dedicated memory is below minimum specs.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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