THE SIMS 3

[pickyvicky13]

I HAVE ALL THE SIMS 3 GAMES FOR PC.  EVERYTIME I GO INTO PLAN AN OUTFIT THE GAME CRASHES, SAYS AN UNEXPECTED ERROR OCCURS AND WINDOWS NEEDS TO SHUT DOWN. EVERY SINGLE TIME!!!!! NOT ONLY THAT BUT YOU HAVE TO SAVE THE GAME EVERY 5 MINUTES AND HOPE AND PRAY THAT YOU DON'T GET ERROR 12.  I HAVE GONE ON THE FORUMS AND IT SEEMS 75% OF USERS HAVE THE SAME ISSUES YET NOTHING IS DONE ABOUT IT AND YOU CONTINUE TO SELL GAMES THAT CONTINUE TO HAVE INCREASINGLY AMOUNTS OF PROBLEMS.  AS A CONSUMER THAT IS VERY FRUSTRATING.  OUR VOICES CAN NO LONGER GO UNHEARD SOMETHING GOTTA GIVE... A SOLUTION NEEDS TO BE GIVEN.  THIS IS UNFAIR TO THE PERSONS THAT TAKE THE TIME AND MONEY TO PURCHASE EA GAMES.

A VERY FRUSTRATED CONSUMER,

VICKY SAEZ

[pickyvicky13]

System Information ------------------ Time of this report: 4/10/2013, 21:56:28        Machine name: VICKY-PC    Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)            Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard        System Model: HP Compaq dc5800 Microtower                BIOS: Default System BIOS           Processor: Intel(R) Core(TM)2 Duo CPU     E7300  @ 2.66GHz (2 CPUs), ~2.7GHz              Memory: 4096MB RAM Available OS Memory: 3568MB RAM           Page File: 1656MB used, 5476MB available         Windows Dir: C:\Windows     DirectX Version: DirectX 11 DX Setup Parameters: Not found    User DPI Setting: 96 DPI (100 percent)  System DPI Setting: 96 DPI (100 percent)     DWM DPI Scaling: Disabled      DxDiag Version: 6.01.7601.17514 32bit Unicode

------------ DxDiag Notes ------------       Display Tab 1: The file aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.         Sound Tab 1: No problems found.           Input Tab: No problems found.

-------------------- DirectX Debug Levels -------------------- Direct3D:    0/4 (retail) DirectDraw:  0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay:  0/9 (retail) DirectSound: 0/5 (retail) DirectShow:  0/6 (retail)

--------------- Display Devices ---------------           Card name: AMD Radeon HD 7700 Series        Manufacturer: Advanced Micro Devices, Inc.           Chip type: AMD Radeon Graphics Processor (0x683D)            DAC type: Internal DAC(400MHz)          Device Key: Enum\PCI\VEN_1002&DEV_683D&SUBSYS_32321682&REV_00      Display Memory: 2537 MB    Dedicated Memory: 1009 MB       Shared Memory: 1527 MB        Current Mode: 1920 x 1080 (16 bit) (60Hz)        Monitor Name: Generic PnP Monitor       Monitor Model: SMS24A350H          Monitor Id: SAM07D6         Native Mode: 1920 x 1080(p) (60.000Hz)         Output Type: HDMI         Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap Driver File Version: 8.17.0010.1191 (English)      Driver Version: 12.100.17.0         DDI Version: 11        Driver Model: WDDM 1.1   Driver Attributes: Final Retail    Driver Date/Size: 2/26/2013 15:20:10, 968560 bytes         WHQL Logo'd: No     WHQL Date Stamp: None   Device Identifier: {D7B71EE2-2B7D-11CF-9571-3812BEC2C535}           Vendor ID: 0x1002           Device ID: 0x683D           SubSys ID: 0x32321682         Revision ID: 0x0000  Driver Strong Name: oem20.inf:ATI.Mfg.NTx86.6.1:ati2mtag_R575A:12.100.17.0ci\ven_1002&dev_683d      Rank Of Driver: 00E62001         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=        D3D9 Overlay: Not Supported             DXVA-HD: Not Supported        DDraw Status: Enabled          D3D Status: Enabled          AGP Status: Enabled

[crinrict]

• Is this happening in every savegame you try or only in one you've played for quite some time ?
• Are you using custom content or mods in your game ?
• Did you try lowering the graphic settings ?

Find all info on Error 12 here: http://answers.ea.com/t5/The-Sims-3/FAQ-Save-Errors-Error-12-13-15-16/td-p/652

[pickyvicky13]

This is a brand new family as this is the umpteenth time I delete every single game and reload it on to the computer.  I created it about 3 weeks ago and every time whether it be this family a new one or an old one... One things for sure at some point it WILL kick me out of the game stating the message on my previous post. So what I do is play for 10 minutes and save, play for 10 minutes and save.  Guaranteed at some point it will either not let me save and give me error 12 or kick me off completely.  With this one and only family I have right now... Every time I go into plan their outfit sure enough it will kick me out.

What is custom content.  All I have in my games are things I have purchased from Sims3.com. Furniture, clothes, hairstyles and such. I don't speak computer so I don't know what mods are.

How do I lower my graphics setting? Does that have anything to do with my video card? When the Sims 3 Pets came out I had to upgrade mine as it wasn't supported by the game.  I went to a friend that has knowledge with computers and he suggested maybe it was my video card and I just upgraded the one I had about a month ago.  Im so confused I really need your help in resolving this issue.

Thanks,

Vicky Saez

[crinrict]

The graphic card you have should be adequate (couldn't look it up yesterday cause the site I usually use was having maintenence).

Your RAM and CPU on the other hand is on the low side, hence you get Error 12 (RAM).

Try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

Custom Content is third party content you can download from other sides (clothing, items, ..). If you download from the exchange, you most probably do have some.

Mods are third party content that alter the game code and change the way the game works. If you don't know what they are, you probably don't have anything like that.