@th6_plyr Your new dxdiag doesn't show any Sims 4 errors, just a bunch of update errors and a couple other Windows issues. (Your Nvidia graphics driver is updated now though.) So please run some basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
To be thorough, move the Sims 4 folder out of Documents\Electronic Arts and onto your desktop (even if you did so earlier) before trying to launch the game. If it still doesn't work, please look for any new related error in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.
For any error that mentions Sims 4 or Origin from after you ran DISM and sfc, or any error that happened at exactly the time you tried to launch the game, right-click on the error name and select View technical details, then copy the information and paste it here.
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I don't work for EA. I'm just trying to help fellow players with their games.
