Stopped Working

[LJNHG]

I played The Sims 4 for like 10 mins and then suddenly it stopped working. I'm using Windows 10. What shall  I do?

[Phantomlover1717 · Accepted solution]

Make sure you update your graphics driver, you have an NVIDIA GeForce 920M: http://www.geforce.com/drivers

I recommend getting the GeForce Experience (first button with 'download').

Also make sure the game uses that card: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

Your game should be able to run on medium settings. 

[Phantomlover1717]

Do you have any mods or CC (custom content)? Try taking that out.
See this for more information: [PLEASE READ] Usage of Mods and Custom Content

Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit.

[LJNHG]

I would try do that but I haven't download anything like that. i have bought 2 packages from Origin. besides, the updates.

[Phantomlover1717]

Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit. 

[LJNHG]

Here they are

[Phantomlover1717 · Accepted solution]

Make sure you update your graphics driver, you have an NVIDIA GeForce 920M: http://www.geforce.com/drivers

I recommend getting the GeForce Experience (first button with 'download').

Also make sure the game uses that card: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

Your game should be able to run on medium settings. 

[LJNHG]

Sorry it seemed working yesterday. but today, it stopped again!

[Phantomlover1717]

Did you make sure the game is using the graphics card?

Could you post a new DxDiag?