Sometimes I can't load old games

[SilviaBeunice]

Hi, since the new update sometimes, the game do not let me to click on the load game button. 

Today for exemple, wend I open the game I was able to load the old games and play, then after I close the game and then open again and it dosen't let me click. 

Can somebody help me please? 

[kreatora]

@SilviaBeunice

Do you use any mods or CC?
If yes - move mods folder to the desktop and try without it.
If no - try doing a factory reset of the game folder as described in this post:
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

I don't work for EA