Re: Sims4 freezes everytime, losing progress
by puzzlezaddictOriginal Post
What can be done to keep Sims4 from freezing and losing all of my progress? New computer? Updated driver? I've been using it for 2 years and it's getting worse.
@4202528 Try doing a clean uninstall and reinstall of the AMD graphics driver. Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3403
Get the newest AMD Radeon Graphics driver (dated June 24) that Dell offers for your laptop here:
https://www.dell.com/support/home/en-us/product-support/product/inspiron-17-5770-laptop/drivers
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then AMD if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe as an admin: right-click on the download and select "Run as administrator."
Restart again and play; let me know how it goes.
