I am a huge fan of Sims 4 and have clocked over 800 hours of gameplay! The game played fine until a couple of months ago when it started to run incredibly slowly (animations take ages, everything looks like it is running in slow motion), making it basically unplayable.
I have tried all of the following, but nothing has fixed the problem.
1. Removed all CC.
2. Disabled all the packs I have.
3. Repaired the base game file.
4. Done a fresh install (i.e. uninstalled and reinstalled)
5. Installed latest updates.
None of these things have made any difference and I REALLY want to play the game and not waste all the time (not to mention all the money spent on packs) I have invested in it.
Can someone have a look at the dxDiag.txt file and see if they spot anything, please? Any suggestions?
May - last edited May
Update your graphics card driver
You do not have enough free space on drive C. Uninstall unnecessary programs, photos and similar or move them to drive D
There is a Windows update failure.
Check if your Windows is up to date
A regularly-occurring Windows update error may indicate system errors
Check whether your system has any problems that may not have been shown in DxDiag
Try to disconnect your internet completely
Unknown program in the background that connects to the internet lowers FPS rate. It is so low, that to play is near impossible. It can be even Windows itself sending data to Microsoft
Disconnect your internet completely and try without this.
I don't work for EA
Thanks very much for the speedy and detailed reply.
I have updated the driver and Windows and also checked Windows with the System File Checker. I got "Windows Resource Protection did not find any integrity violations.", so all good there.
SIMS 4 still runs like a dog though (and not a dog with 4, or even 3 legs!). That is, until I unplugged the ethernet cable, at which point it ran fine. So it looks like you were right about a program in the background connecting to the internet and slowing it down massively! So...how do I determine what is doing that and get rid of it?