Sims4 Loading Glitch

[MasamiOrochi18]

http://stephizzle94.tumblr.com/post/114770944650/ummm-can-anyone-help-me-with-to-get-rid-of-this

i experienced this glitch today after downloading the new patch. I did have custom content installed, but i took all of it out, only to have it still glitch. 

how can i fix this so i can play 

[crinrict · Accepted solution]

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

[MasamiOrochi18]

I uninstalled origin and the sims 4 and reinstalled it, however it still is glitching like this 

[crinrict · Accepted solution]

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

[MasamiOrochi18]

YAY it worked!!!  thank you so much!!