Sims4 Legacy still not working

[VioletKen]

Hello, sorry to bug but I have a window 10 64bit, it installed sims legacy on its own. I tried to do the games properties thing but its not popping up for me. The only thing I can see is the language tab. What else can I do? I've uninstalled it and installed it back and now its saying it won't play without legacy but again I have a widows 10 64 bit so what do I do? The properties thing is not working for me and I'm on PC

[crinrict]

@VioletKen Are you sure the game is running the legacy edition: https://sims4.crinrict.com/eng/2019/11/sims-4-legacy-edition-2/#ref9

What's your Origin Version ?

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

[VioletKen]

i have this origin version 10.5.68.39605 and i have attached the dxdiag file.

[crinrict]

@VioletKen That would be the same issue as this: https://answers.ea.com/t5/Technical-Issues-PC/Can-t-select-64-bit/m-p/8990894

You're graphics chips doesn't support 64 bit games unfortunately.

[VioletKen]

Honestly, this whole thing is just stupid. No ill will towards you but EA is just ridiculous. 

What graphic card should I have? 

[crinrict]

@VioletKen Most graphics card/chips are fine.

You can see in the other thread, that I wasn't even aware that there are chips out there that are a problem.

It's mainly about the kind of computer you have. Surfaces and Galaxy Books aren't really made for intensive graphics gaming. 

[VioletKen]

Okay, thank you.

[roberta591]

@VioletKen   The requirements for this game is the Windows or MAC OS running on an Intel or AMD processor. The Snapdragon 8cx  is an ARM processor (Advanced Instruction Set Computer - RISC). While this processor may run x86 and x64 code, the program probably has to be compiled for an ARM processor. An even bigger issue is the Qualcomm Ardreno 680 integrated GPU may (probably) is not be supported by this game. At the very least I suspect this game would have to be run through an emulator to account for compatibility issues.

[alvinmikko]

hi i have the same problem and its been bothering me lately ive tried reinstalling the game and the origin app. i just dont get how 

[crinrict]

@alvinmikko Are you talking about the Sims ? Your picture seems unrelated.

Could you also post your specs ?