Sims4 HELP!

[CassidyRenee022]

Ive had my sims 4 game for a few months now and have had no problems with it until today. I was playing earlier then I was going into the gallery and origin popped up and said I must close the game, log in, then restart the game. So I did that and after logging into my origin account origin went away and neither origin or sims4 would run. I had to uninstall and reinstall origin to get that to work but my sims4 still wont. Even when I go to my library in origin my sims4 game is dull and will not let me play. Anyone know what the problem might be? Please help.

[crinrict]

Best is to contact a game advisor so they can check if everything is ok on your account CS_E

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page