September 2020
Windows 10
Open Origin
It says 'update available' for The Sims 4 then starts to verify the game files. except it doesn't do that at all, it just sits there at 0%.
I have tried deleting cache, removing mod folder, checked my LAN settings, turned off firewall and nothing is changed.
I even did a fresh install of Origin and now I can't even see my game library screen, it has greyed out.
please help
Solved! Go to Solution.
December 2020 - last edited December 2020
I FIGURED IT OUT!! After 10 months of this crap and trying every suggestion I could find online i ended up deleting all the windows updates from around the time Origin stopped working which was Feb 2020 and the game is back!!!!!!!
September 2020
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September 2020
September 2020
@merrymegeden Would you be able to upload your DXDiag info? Also to check can you check your Anti-Virus or any additional security software and allow Origin and your game through.
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October 2020
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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October 2020
@merrymegeden Can you try clearing Origins cache and once back up running a repair on the game to see if this continues?
Clear Origin Cache:
Run a repair on Origin.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
October 2020
October 2020
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
October 2020 - last edited October 2020
@EA_IlliumBecause the boxes are grey squares I can't click them which means I can't access the 'repair' option