Re: Sims update stuck on verify

by merrymegeden
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Original Post

Accepted Solution

Sims update stuck on verify

★★ Apprentice

Windows 10

Open Origin

It says 'update available' for The Sims 4 then starts to verify the game files. except it doesn't do that at all, it just sits there at 0%.
I have tried deleting cache, removing mod folder, checked my LAN settings, turned off firewall and nothing is changed.

I even did a fresh install of Origin and now I can't even see my game library screen, it has greyed out.

please help

Message 1 of 12 (667 Views)

Accepted Solution

Re: Sims update stuck on verify

[ Edited ]
★★ Apprentice

I FIGURED IT OUT!! After 10 months of this crap and trying every suggestion I could find online i ended up deleting all the windows updates from around the time Origin stopped working which was Feb 2020 and the game is back!!!!!!!

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Message 12 of 12 (547 Views)

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Re: Sims update stuck on verify

Community Manager
@merrymegeden Currently is everything greyed out when you open origin? Are you getting any Windows prompts or error messages?

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Message 2 of 12 (650 Views)

Re: Sims update stuck on verify

★★ Apprentice
@EA_Illium No prompts or error messages. I can see the origin box and even have grey squares on a gray background of where the games should be but I cant select them to repair or play.
Message 3 of 12 (621 Views)

Re: Sims update stuck on verify

Community Manager

@merrymegeden Would you be able to upload your DXDiag info? Also to check can you check your Anti-Virus or any additional security software and allow Origin and your game through.


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Message 4 of 12 (596 Views)

Re: Sims update stuck on verify

Community Manager
@merrymegeden Wanted to see if you were able to get back into Sims or if this issue is still happening?

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Message 5 of 12 (559 Views)

Re: Sims update stuck on verify

★★ Apprentice

Still happening Frown

Message 6 of 12 (529 Views)

Re: Sims update stuck on verify

Community Manager

@merrymegeden Can you try clearing Origins cache and once back up running a repair on the game to see if this continues?

 

Clear Origin Cache: 

  • Completely log out and close down Origin 
  • Hold down the Windows key and R 
  • Type in "%ProgramData%" (without quotes) and click OK 
  • Now open the Origin folder. 
  • Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one) 
  • Hold down the Windows key and R 
  • Type in "%AppData%" (without quotes) and click OK 
  • This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder 
  • Click on the word "AppData" at the top of your window 
  • Open the Local folder here 
  • Delete the Origin folder listed here 
  • Restart your PC and log back into Origin 

Run a repair on Origin.   

  • Select My Game Library in Origin. 
  • Right-click on the game tile. 
  • Select Repair Game. 

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Message 7 of 12 (502 Views)

Re: Sims update stuck on verify

★★ Apprentice
@EA_Illium I have tried this a few times, I can't see the library to get to repair even after clearing the caches
Message 8 of 12 (500 Views)

Re: Sims update stuck on verify

Community Manager
@merrymegeden Does it not allow you to hit the repair button, or never get through the process?

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Message 9 of 12 (471 Views)

Re: Sims update stuck on verify

[ Edited ]
★★ Apprentice

@EA_IlliumBecause the boxes are grey squares I can't click them which means I can't access the 'repair' option

Message 10 of 12 (467 Views)