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Re: Sims faces go blurry from a distance

by puzzlezaddict
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Sims faces go blurry from a distance

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★★★ Novice

Obviously sims faces should be a bit more blurry from far away than up close... but even when I back up so their faces and torsos are visible, their features go all cloudy, and that's never happened to me before. It also happens indoors. I did get a new computer, but on the new one I have the computer specs to run the game with higher settings than before, so i feel like it should look better, not worse. By the way, I have all the settings to high but post processing off. 

 

Here's an example picture of what it looked like before:

 

And here's what it does now:

 

There's a high chance it's because I now have laptop mode off, but what settings would I have to change to fix it?

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Re: Sims faces go blurry from a distance

@simsical-musical  I'm sorry, I can't really tell what's wrong with the second screenshot.  It could be that the sim is too small, or it could be that the screenshots come out normal.  Please try taking a screenshot with the built-in snipping tool.  Put the game in windowed fullscreen or windowed mode (let me know if it looks better this way), hit Windows key-shift-S, and drag your cursor over the section of screen you want to capture.  You can click on the notification in the lower right corner to see the screenshot, or if that doesn't work, open Paint and crtl-V to paste it.

 

Please also run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

You don't need laptop mode, in fact it would be counterproductive here.  It's only for low-end machines and will make the game look worse on almost any system.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 6 (167 Views)
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Re: Sims faces go blurry from a distance

★★★ Novice

Sorry that it has taken so long for me to get back to this, it's been a busy month! 

Here's a better picture of what happens: 

The faces and especially eyes get this blurry even when I move the tiniest bit away from their faces...

 

I'll try the windowed mode and dxdiag when I get the chance!

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Re: Sims faces go blurry from a distance

@simsical-musical  Take your time; there's always someone here to help whenever you get a chance to troubleshoot.

 

While you're testing, see whether the post-processing setting makes any difference too.  And if you can't resolve the blurriness, please do attach a dxdiag.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 6 (99 Views)
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Re: Sims faces go blurry from a distance

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Here's the dxdiag!

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Re: Sims faces go blurry from a distance

@simsical-musical  Please go into Documents\Electronic Arts\The Sims 4, and delete options.ini.  Then launch the game to see whether the sims are still blurry.  You'll need to redo all your settings, but please don't change anything until you've tested.  If the sims still look blurry, switch between fullscreen and windowed modes, then zoom out and back in a couple times to see whether it helps.

 

 

If that doesn't make a difference, try changing the DPI back to 96 (100%), at least long enough to test the game.  You can use option one here:

 

https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html

 

And delete options.ini again.  Let me know whether it helps.  If it does, but you'd like to go back to the higher DPI for normal computer use, there's a way to customize the setting just for Sims 4.  But it's better to test system-wide first.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 6 (34 Views)
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