Sims are no responding and do not obey command. Game does not exit properly.

[Esthermay22]

I was playing for a few hours when suddenly my sims just froze in place and won't listen to commands. I tried restarting the game and realized it won't exit properly. As I'm typing this, my second screen is still displaying the game interface. I have disabled all my mods and CCs but the problem is still not resolved. I tried moving my family to another lot, repair my game, running as an administrator to no avail. The reset object (Debug) does not work either. Please help =(

[crinrict]

@Esthermay22 DO you have any platforms in your home ? Also the one you moved your family to ?

Did the lot load and then freeze when you re-loaded the game or what happened when you move them to a new home ?

Does the time go on ?

[Esthermay22]

@crinrict Their original home does have platform. The one I moved them to temporarily does not.

If I simply restart the game, they will be unresponsive the minute my game starts running. Time still goes on. But I did notice when I moved them to a lot (new or old) they behave like normal as if the issue is solved but a few minutes later, they will freeze again.

[crinrict]

@Esthermay22 Does it also happen on a new save for testing or is it isolated to that one ?

Did you delete the localthumbcache file in your doc folder ?