Help us improve Answers HQ! Take Survey No, Thanks

Sims Medieval Redeem Code From Disc Version

by ChaosDoggo
Reply

Original Post

Highlighted

Re: Sims Medieval Redeem Code From Disc Version

★★ Newbie

I tried to register "The Sims Medieval" game and it said the code was invalid. This game as "only" ever belonged to me and it has not been used anywhere else. What can I do?

Message 11 of 14 (240 Views)
Highlighted

Re: Sims Medieval Redeem Code From Disc Version

@dragdil  You'll need to contact EA customer support so that someone can look into the code for you.  Perhaps you registered in on the Sims 3 store site, or maybe there's something wrong with the code, but only a support rep can tell you.  It would be helpful to have any proof of purchase or ownership (receipt; photos of disc, case, insert with code printed on it; etc.) you can find when you're chatting with support.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 12 of 14 (227 Views)
Highlighted

Re: Sims Medieval Redeem Code From Disc Version

★ Novice

I followed your instruction and it registered a Sims 3 Base Game instead. Frown 

What should I do?

Message 13 of 14 (112 Views)
Highlighted

Re: Sims Medieval Redeem Code From Disc Version

@Frollenolm  You'll need to contact EA customer support to get this sorted out.

 

https://help.ea.com/en/contact-us/

 

It would be helpful to have a photo showing the Medieval disc, the box it came in, and the insert with the code clearly visible; you can upload the photo directly to a live chat session.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 14 of 14 (85 Views)
Twitter Stream