When I started my game today for some reason no music played. I thought I might have my sound really low on my laptop. And that wasn’t the case at all, I went to my settings and tried fixing it but nothing changed. So now I’m here trying to fix the sound on the game.
I have had something like this happen to my game in the past. I asked some other helpers for suggestions. - - - Go into Settings > Sound > App volume & device preferences > verify Sims 4 has the correct output device chosen and is not muted. Also go to \Documents\Electronic Arts\The Sims 4 and delete config.log and options.ini files. - - - If you have mods/CC try removing (not disabling) them and delete the localthumbcache.package and any other cache files. Test the game to see if the sound works. - - - Using the repair option may also help. Instructions for this along with other actions can be found here.
EQ Avid Sims Player I do not work for EA but I do volunteer at AnswersHQ to help others with their game issues. EAGameChanger - The Sims 4 Gallery Creator Gallery Tag: #EQCreations
Make sure you perform the steps @EuphorialQueen provided; if those do not work, make sure as well to update your sound drivers as well; it's possible a Windows update could have thrown the configurations out of whack for Sims 4. A driver update from the manufacturer would likely resolve that if that ends up being the case.
