a month ago - last edited a month ago by crinrict
I am having the same issue except I do not play with any mods. I do have and expansion pack downloaded though. I have uninstalled the game and redownloaded it, but it still doing the exact same thing. I, also cannot close out the game, it will not let me. I can minimize and shrink the game but I cannot close it out without shutting down my whole computer. It just won't start for me, this has been an issue for weeks now. I need help with figuring out a solution.
a month ago
split your thread as it seems different then the thread you posted in.
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
a month ago
my game is fixed now , if you have any screenshots from the game that you dont want then delete those , i deleted all the useless stuff and restarted my computer, then it started to work for me agian