Sims 4 wont start since latest update

by Scallyofwag
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Original Post

Sims 4 wont start since latest update

★ Novice

My sims 4 game doesn't launch properly since the recent update, I have removed all my mods and it still hangs,

 

This is a screen shot of where it freezes, none of the buttons are clickable

sims 4.jpg

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Re: Sims 4 wont start since latest update

Hero (Retired)
@Scallyofwag

Removing mods is not enough

Move the mods folder to the desktop.
Delete localthumbcache.package file in the game - important!
Fix the game in Origin.
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Turn on the game to create a new, empty mods folder and check if a game is working now without mods and CC.
If it does not work then try doing a factory reset as described in this post:
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

I don't work for EA
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