Help us improve Answers HQ! Take Survey No, Thanks

Re: Sims 4 wont launch

by crinrict
Reply

Original Post

Sims 4 wont launch

★★★★ Novice

Hey, whenever i try to launch Sims, this weird thing happens - I dont get any error codes - I've flushed dns and deleted cache..

Ive contacted their live chat - but they're pretty useless tbh ;()

 

This is whats happening; https://gyazo.com/03d0dc9fc35a3eeb594f5962d1f4204f

Message 1 of 6 (127 Views)

Re: Sims 4 wont launch

Hero

Hi @gunmann555 

 

have you also tried repairing the game by right-clicking on it in Origin and hit repair ?

 

Did it run at one point or has it always been like that ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 6 (112 Views)

Re: Sims 4 wont launch

[ Edited ]
★★★★ Novice

Yes i've tried to repair it, and reinstall it.
I just downloaded it, so it was going to be first time playing it (On this pc)
Right now i just uninstalled Origin completely, and then trying to install all games, just to see if that would help.
I was able to play other games such as fifa, with no problems, just not Sims Standard smile

 


 

''Right now i just uninstalled Origin completely, and then trying to install all games, just to see if that would help.''
Didnt help ^...

 

(Posts merged by CM)

Message 3 of 6 (103 Views)

Re: Sims 4 wont launch

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly. 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 6 (90 Views)

Re: Sims 4 wont launch

★★★★ Novice

There ya go, sent it to EA support aswell 

Message 5 of 6 (87 Views)
Highlighted

Re: Sims 4 wont launch

[ Edited ]
Hero

Your specs look find so I'm suspecting some kind of conflict with another software.

There's quite a few errors with your Corsair.
Could you disabling (if possible) or removing Corsair iCUE for testing ? If it works that way, make sure to get the newest version of the software.

If that doesn't help, try a clean boot

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

If it works in that mode, then it's a background program interfering and you will need to find out which one. 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 6 (50 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help