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Sims 4 wont launch (PC)

by zeusknapp
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Original Post

Sims 4 wont launch (PC)

[ Edited ]
★★ Novice

My Sims 4 game will not launch, I've talked to 4 different people at EA help and nothing has worked I've cleared cache, uninstalled and reinstalled Sims 4 and I've done the same to origin I've repaired the game files what else can I do? the people at EA help said it could be a bug within origin so if so I would like to see it fixed I've spent to much money on this game for it not to launch.

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Re: Sims 4 wont launch (PC)

[ Edited ]
★ Novice

I also have not been able to launch or play Sims 4 in the last 3-5 days. EA Help told me I had to "just wait" until they fix the issue and to monitor their twitter account for updates to the issue. 

Message 2 of 7 (136 Views)

Re: Sims 4 wont launch (PC)

@zeusknapp and @torimarie95  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Please also let me know what antivirus you run.

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I don't work for EA. I'm just trying to help fellow players with their games.
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Re: Sims 4 wont launch (PC)

★★ Novice

@puzzlezaddict I did now what do I do?

Message 4 of 7 (94 Views)

Re: Sims 4 wont launch (PC)

@zeusknapp  You didn't mention your antivirus, but from your dxdiag, it looks like you have or at one point had Sophos installed.  Sophos blocks Sims 4 by default; you'd need to change these settings:

 

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-doesn-t-start-No-Error-Message-Pa...

https://answers.ea.com/t5/Technical-Issues-PC/Fresh-Install-wont-boot-game/m-p/9777476#M198305

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 5 of 7 (72 Views)

Re: Sims 4 wont launch (PC)

★★ Novice

@puzzlezaddict how do I do that? I'm kinda confused by the directions in the link you added in your last message

Message 6 of 7 (59 Views)

Re: Sims 4 wont launch (PC)

@zeusknapp  I don't use Sophos, so I can't give you precise instructions.  But it sounds like there's an Advanced Protection category where you can fiddle with the settings.

 

On the other hand, just changing these settings is likely enough:

 

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 7 of 7 (43 Views)
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