Sims 4 won't open

[nodewman]

i bought the sims 4 prem edition from gamestop installed it, and in the origin launcher i click play and it shows the hour glass for a few secs then nothing and the play button is clickable agin.

Source The Sims™ 4 Summary Stopped working Date ‎9/‎3/‎2014 6:18 AM Status Report sent Description Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe Problem signature Problem Event Name: APPCRASH Application Name: TS4.exe Application Version: 1.0.625.10 Application Timestamp: 53ed5fc4 Fault Module Name: TS4.exe Fault Module Version: 1.0.625.10 Fault Module Timestamp: 53ed5fc4 Exception Code: c0000005 Exception Offset: 015f59e0 OS Version: 6.2.9200.2.0.0.768.101 Locale ID: 1033 Additional Information 1: db31 Additional Information 2: db31ef8855d89acc89b567bde69b2cd9 Additional Information 3: 7ba0 Additional Information 4: 7ba033767685f24938ae9e482401eef2 Extra information about the problem Bucket ID: 7701bb43971da70d8901de8ab814d682 (73462765692)

[crinrict]

Try if it starts if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

[nodewman]

i have done clean boot register fix the whole nine yards still same any ideas?

[crinrict]

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/