May 2015
I can't get the sims 4 to play. This is the second day it's been this way. The wifi is fine. I've tried to run it as an administrator. I've tried to launch it from the desktop and origin. In origin the play option wont even highlight. And I've tried to clean boot it and restart my laptop. I don't know what else I can do to get it to play. please help
May 2015 - last edited May 2015
Try all of these:
The game is grayed out in Origin
First you need to check if your payment has gone through. Unless your order says fulfilled, you won't be able to download. If you have issues with your payment, you'll need to contact a game advisor.
Make sure the game is updated by right-clicking on the game and choose Check for updates (if possible)
Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/422823...
Also try to repair the game.
@crinrict wrote this as well (but it seems gone now, but definitely helpful):
The Play button in Origin is gray
Make sure your game is updated to the newest version (see above). If that is the case and the play button is still gray, try the following things
Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949
May 2015 - last edited May 2015
May 2015
@Castlerea123 For Sims 4, these instructions are dangerous.
Please don't delete this folder: C:\ProgramData\Origin\LocalContent or you'll be having issues
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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May 2015 - last edited May 2015
None of those suggestions are working. I give up :/