Sims 4 won't launch

by suicidalgeishas
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Original Post

Sims 4 won't launch

★★★ Newbie

I've uninstalled, reinstalled, repaired and restarted my computer so many times. I don't have any anti virus programs that would stop the game. It worked fine a few days ago and then it stopped working. I open origin and click play and nothing happens. There's not even a process for sims 4 when I look in task manager. 

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Re: Sims 4 won't launch

@suicidalgeishas  Please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and try to play.  Let me know whether it works.

 

If it doesn't, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
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