Sims 4 won't launch

[TakeheshiYumano]

My sims 4 game won't launch on my laptop, when I press play, origin closes for a moment and it seems to think about it, before origin pops up again without seeming to have done anything. I have tried redownloading the game numerous times, and have even installed origin onto 2 different computer's (both PC's) and the same thing seems to happen. I have no CC or mods, but have bough numerous different packs. Is there anything I can try to get my game working?

[TakeheshiYumano · Accepted solution]

I managed to contact my Sophos provider and he was able to get it to work by creating a policy for my computer where it doesn't check for application exploits, and now the game seems to be running again. Thank you for all your help  

[puzzlezaddict]

@TakeheshiYumano  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know what antivirus program you use.

[TakeheshiYumano]

Thank you for your reply. Here's the dxdiag, and my antivirus is Sophos. 

[puzzlezaddict]

@TakeheshiYumano  Please try changing these two settings for Sophos:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-doesn-t-start-No-Error-Message-Pa...

https://answers.ea.com/t5/Technical-Issues-PC/Fresh-Install-wont-boot-game/m-p/9777476#M198305

If that doesn't help, please run a couple of basic checks on your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here
• Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates

When you're done, please run a new dxdiag and attach it to a post.  This one is missing a bit of information, because it crashed, and if you still can't play, I'd like to see that missing info.

[TakeheshiYumano · Accepted solution]

I managed to contact my Sophos provider and he was able to get it to work by creating a policy for my computer where it doesn't check for application exploits, and now the game seems to be running again. Thank you for all your help  

[Shawn221]

 I'm having the same problem as well I try everything or maybe I'm doing something wrong i miss playing my sims

[puzzlezaddict]

@Shawn221  Did you install Sims 4 through Origin or Steam, and what antivirus program do you use?

[Shawn221]

Origin in Sophos antivirus program ..

[puzzlezaddict]

@Shawn221  Please try changing the Sophos settings listed in these posts:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-doesn-t-start-No-Error-Message-Pa...

https://answers.ea.com/t5/Technical-Issues-PC/Fresh-Install-wont-boot-game/m-p/9777476#M198305

[Shawn221]

@puzzlezaddict sorry for the late reply.. that was the problem got that fix now my game is back working again thank you so much for your help