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Sims 4 won't launch and it wont't shut down

by athinuuu
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Sims 4 won't launch and it wont't shut down

[ Edited ]
★★★ Newbie

My Sims 4 dosn't launch. First it starts running normally, but then it just do this thing in picture. I can't also close Sims. Only way to shut it down is to shut down my computer. I have already to cleaning Origin and try to repair the game. Any ideas why my game is acting that way?

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Re: Sims 4 won't launch and it wont't shut down

@athinuuu  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

 

If that doesn't help, try moving your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether it loads normally.  Let me know either way.

 

If you have the same issue, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
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