Sims 4 won't install

[SABRINAC17]

I went into my origin account to download my pre-order of sims 4 digital deluxe. The game icon is faded and it says it is unreleased still. it will not let me download it and i can't access sims 4 CAS demo either. i want my game. i ordered it months ago. please help asap.

[MorningTimeCloud]

@SABRINAC17 I have moved your topic from the Origin forums to the Sims 4 section. Please do not create Sims 4 topics on the Origin section.

As mentioned in this thread http://answers.ea.com/t5/Origin/READ-HERE-For-any-type-of-issues-with-The-Sims-4/td-p/3432433

Thanks.