Re: Sims 4 won't go past loading screen

by Kendra_Thurlow
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Original Post

Sims 4 won't go past loading screen

★★★ Newbie

I have been trying to get my game to load for a week.  One day, I let it sit on the loading screen for an hour and the game never pulled up.  I have played a total of 28 hours and never had a problem until now...please help!!

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Re: Sims 4 won't go past loading screen

★ Novice

My Icon is grayed out in origin , I contact customer service and this is what one of them had to say:

1.Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
2. Origin folder - Found in C:\ProgramData\
    Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\
    Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\

3.These folders are hidden by default, and you will need to un-hide to be able to locate them.Please follow this link to un-hide them:http://windows.microsoft.com/en-ie/windows/show-hidden-files#show-hidden-files=windows-7 

4.You may require to only delete origin folders.

5. After deleting all folders from mentioned , try reopening origin.

 

I had over 6GB of cliche to clean out of these folders, my sims 4 is now working and not grayed out!

 

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