September 2020
The Sims 4 won't launch without attempting to verify game files, but its currently been verifying them for 6 hours and estimates another 1 hour 30 minutes or so to verify just the base game. Origin is running at 98% CPU utilisation, and every now and then it throws up a dialogue box saying the download has failed or that Origin needs permission to download the files and to click ok when prompted.
Its driving me crazy. I own all the DLC, and all I want to do is play the game.
Any help would be appreciated.
Solved! Go to Solution.
September 2020
@kidhedera Please quit Origin, clear its cache, and restart your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then try to repair again, with nothing else running in the background.
September 2020
@kidhedera Please quit Origin, clear its cache, and restart your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then try to repair again, with nothing else running in the background.
September 2020
September 2020
Windows 10
Open Origin
It says 'update available' for The Sims 4 then starts to verify the game files. except it doesn't do that at all, it just sits there at 0%.
I have tried deleting cache, removing mod folder, checked my LAN settings, turned off firewall and nothing is changed.
halp
September 2020
@merrymegeden Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. Clear Origin's cache again:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
restart your computer, and repair the game: open your Origin library, right-click on the Sims 4 icon, and select Repair. Then see whether you can update, or whether there's still an update listed at all.
September 2020
September 2020
@merrymegeden Do you use a VPN? Origin often doesn't load properly when you have one, although even the same VPN can work some of the time and not otherwise.
You can also try powercycling your router, or if your computer has wifi, using your phone as a mobile hotspot. (Make sure it's using data, not your home network.) If the phone connection works, the issue is likely your router or your ISP; if it doesn't work, you can try the other steps listed here, at least the ones you haven't done already:
https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/
January 2021
Uninstall Origin only but do not unistall Sims games and reinstall it that should fix the problem it work for me
May 2022
May 2022
@potspag Do you use a third-party antivirus, and if so, does it help to disable it? As long as you don't do anything other than open Origin and (hopefully) Sims 4, your computer should be safe. It's still a good idea to clear Origin's cache after disabling the antivirus, then repair the game.
If that doesn't help, disable automatic game updates in Origin; the setting is under Application Settings > Application > Client Update. Then restart your computer and see whether it makes a difference.