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Dot.: Sims 4 stopped working error

by roberta591
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Sims 4 stopped working error

★★★★ Novice

I don't know what's wrong with my game. I will attach DxDiag file. Game crashes a few minutes after playing, No lag, game is running smoothly then crashes so suddenly

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Dot.: Sims 4 stopped working error

[ Edited ]
★★★ Pro

@irukanjivenom

Have you any mods or CC?

Standard advice in such cases is to delete all cache folders from the game folder plus localthumbcache.package file
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and fixing the game in Origin.
Origin/Library - right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.

However, I think the problem is related to your system
For now, check if your Windows is up to dates
https://support.microsoft.com/help/4027667/windows-10-update

You can try to make a clean boot your computer
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

By the way, you can also check whether your system has any problems that may not have been shown in DxDiag
https://support.microsoft.com/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corr...

Have you installed recently some new programs or applications? Some such programs may conflict with the game. Close all programs - especially graphics that go in the background when you play.

The last often overlooked cause is overheating the computer, which wasn't cleaning for a long time

---------------------------------------------------------------------------------------------

@irukanjivenom 

EDIT - IMPORTANT!!!

Thanks to crinrict I have got information that there are crashes related to this GeForce driver. In such a case remove the Driver using DDU (Display Driver Uninstaller)  https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then download and install the latest version. Don't forget restart computer after installing the new Driver! 

I don't work for EA

Message 2 of 5 (191 Views)

Dot.: Sims 4 stopped working error

[ Edited ]
★★★★ Novice

I have tried everything in your post except downgrade to previous version of graphics card driver. I will try that first

 

UPDATE: it still crashed Frown

Message 3 of 5 (149 Views)

Dot.: Sims 4 stopped working error

[ Edited ]
★★★ Pro

@irukanjivenom

These case like yours was also reported on Net Tech Microsoft but all the advice that was there was already used by me.
You can try to reinstall the game also but I don't think it will be a big help

There are the recommendations that I have collected from other helpers after showing them your case - who are better than me - like @jpkarlsen and @BlackJackWidow
Make sure Origin and TS4 you are running "as administrator", and both exe are added to firewall and antivirus lists.
The dxdiag shows an error with Microsoft Edge as well so maybe you should change the default browser to Chrome to check it.
Maybe you have also Nahimic program installed? If so uninstall it.
Hope SOMETHING will work for you.
If yes - let me know what helped.

Message 4 of 5 (113 Views)
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Dot.: Sims 4 stopped working error

@irukanjivenom   Did the game ever run correctly? Does the game crash to desktop? Does the game crash cause the computer to shut down? Have you check the temperature of the computer? Are all the fans working correctly and at the correct speed? Just for kicks - did you try a HDMI cable? Are you using a video conversion cable?

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.
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