Sims 4 screen glitching with initial error message

[kells730]

Hey-

Just downloaded Sims 4 on a new Hp 2 in 1 envy x360 pc with Intel 1.7 and 12 mb. When game first popped up, error message saying my pc graphics were set to maximum settings. Once playing game I keep getting a black screen glitch. Whenever I open the options tab I'm game it starts out small then glitches and becomes a normal readable size. In options my fullscreen was already set at fullscreen =1. Please help!

[Phantomlover1717 · Accepted solution]

Your graphics card isn't strong enough to run on high, could you try a lower setting?

Also try updating them: https://support.hp.com/us-en/drivers

[Phantomlover1717]

Could you post a DxDiag? This gives us a bit more information into your system and what is going on.
Feel free to delete any personal information like the 'machine name'. You can attach the DxDiag to your next reply in this post.
You can read about how to gather your DxDiag over here:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ 

[kells730]

Hey..

Hope these is the correct Diagnostic results

[Phantomlover1717 · Accepted solution]

Your graphics card isn't strong enough to run on high, could you try a lower setting?

Also try updating them: https://support.hp.com/us-en/drivers