Sims 4 screen freeze

[QueenNajia101]

Excuse Me,my screen in the sims 4 will not load and i'll wait a whole day and it still will not work.

[kreatora · Accepted solution]

@QueenNajia101

First move your mods folder to desktop. Delete localthumbcache.package file in game folder . Fix game in Origin
Check if you still have this error. Some outdated mod could caused this problem.
If it doesn't help could you post your Computer's xDiag?
To gather a xDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/First
I don't work for EA

[kreatora · Accepted solution]

@QueenNajia101

First move your mods folder to desktop. Delete localthumbcache.package file in game folder . Fix game in Origin
Check if you still have this error. Some outdated mod could caused this problem.
If it doesn't help could you post your Computer's xDiag?
To gather a xDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/First
I don't work for EA