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Sims 4's display is glitching...

by stan-ducks
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Original Post

Sims 4's display is glitching...

★★★★ Newbie

Help! I just recently downloaded the Sims 4 on my laptop. Problem is, the screen has a glitchy-sort-of-stripe-thing on the display and I don't know how to get rid of it. My current optimal resolution is at 1366 x  768, which is the highest resolution for my laptop. I also turned on the Laptop Mode, but it didn't resolve my issue. What should I do?

Message 1 of 3 (89 Views)

Re: Sims 4's display is glitching...

★★★★★ Pro

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

Message 2 of 3 (63 Views)

Re: Sims 4's display is glitching...

[ Edited ]
★★★★ Newbie

Here's the DxDiag:

 

Spoiler

------------------
System Information
------------------
Time of this report: 5/25/2019, 17:56:35
Machine name: KIDS-DELL
Machine Id: {811441AA-495F-43A7-8ABE-DE28CD819552}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5558
BIOS: A04 (type: UEFI)
Processor: Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz (4 CPUs), ~1.9GHz
Memory: 8192MB RAM
Available OS Memory: 8108MB RAM
Page File: 5904MB used, 4060MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)

 

Message 3 of 3 (46 Views)
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