Sims 4 product code has been used

[kellyteal]

I looked at the other answers for this question, but the answers don't help me. I bought sims at a retail store and this is the message I get. It is my origin acct. and I tried updating my games and it is not in there!

[drmrcrys]

Mine let me enter it and it said that it had registered, but then it kicked me out and said that my code was not a SIMS 4 code. Now, when I try to enter it, it says that my code has been used. However, it won't let me install my game...even though the code registered. I'm on the phone with EA now trying to resolve it.

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@kellyteal wrote:
I looked at the other answers for this question, but the answers don't help me. I bought sims at a retail store and this is the message I get. It is my origin acct. and I tried updating my games and it is not in there!

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[crinrict]

Please both contact a game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page