Sims 4 product code already used

[melmil6099]

After I did an update on my computer, Origin prompted me to re-enter the product code for my Sims 4. So when I did, it says the code has already been used. I tried uninstalling both Origin and the Sims 4 and I am logged into the correct Origin account. I tried everything I have read on here but I still can't get it to reinstall my Sims now that it thinks the code has been used. 

[Colton147]

Here are a few things that you can try:

• Uninstalling and reinstalling Origin (Your games will still be installed and all that)

• Uninstalling and reinstalling the Sims 4

• Repairing the Sims 4 via Origin (Right-click the Sims 4 in your game library and click "Repair Game")

• Clear the Sims 4 cache

• Clear Origin's cache

• Contact a EA Live Support person

The game should be found in your game library.If not try the last suggestion.

[tiajankowski1987]

melmil6099 have you had any luck trying the things the other person suggested. I haven't

[tiajankowski1987]

This is so frustrating!!!!

[hayleyw1989]

ive had the same problem and cant seem to find anywhere to make it work again im really peed off it cost me 80 pounds the limited edition one and havent bee able to use it now for a week 

[crinrict]

If your game is no longer showing up in myGames, only a game advisor can help you further

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

[samimausi444]

Hey,

i got the exactly same problem and it kinda pissing me off! 
Have you a solution by now? If so please share it with me, i want to play

[crinrict]

Have you already read and tried my post above you ?

[samimausi444]

Yes, but nothing worked for me..

[crinrict]

Why not ? Were you able to talk to an advisor ?