Sims 4 pc Low Frame Rate

[Fizzyvimto21]

I'm trying to play using origin however my frame rate will not go above 3 FPS even in the splash screen in the settings, here is my system info.

cpu: AMD FX8350 eight core - 4.00GHZ

GPU: AMD RX 570 2GB

RAM: 16GB

OS: Windows 10

Im not sure if you need any more information, however i am using the 64bit version. For some reason i can not find the game within my radeon settings it will not find it automaticly.

i have manually added it and even limited FPS to 60, this did not fix the issue, i tried again but set it to 30 no joy.

i have tweaked all the settings in game to no success. 

Also, all my drivers are up to date

here is a dxdiag

https://pastebin.com/7wPnphDD

Thank you in advance.

[kreatora · Accepted solution]

@Fizzyvimto21

You have far too little free space on the C drive! This is not enough for the game when Windows will create Temporary Files. Move some programs or uninstall! You need a minimum 12Giga free space - you have 6

Another problem is failure Windows updates

Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update

Have a look here
https://answers.ea.com/t5/Technical-Issues-PC/sims-4-incredibly-low-fps/td-p/7605094#
For now, a workaround solution is disconnecting the internet completely when you play the game. What is causing this issue isn't know. Probably some program going in the background which is connecting to the internet all the time. But it can be even a Windows system looking for updates or sending data.

I don't work for EA

[kreatora · Accepted solution]

@Fizzyvimto21

You have far too little free space on the C drive! This is not enough for the game when Windows will create Temporary Files. Move some programs or uninstall! You need a minimum 12Giga free space - you have 6

Another problem is failure Windows updates

Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update

Have a look here
https://answers.ea.com/t5/Technical-Issues-PC/sims-4-incredibly-low-fps/td-p/7605094#
For now, a workaround solution is disconnecting the internet completely when you play the game. What is causing this issue isn't know. Probably some program going in the background which is connecting to the internet all the time. But it can be even a Windows system looking for updates or sending data.

I don't work for EA

[Fizzyvimto21]

This fixed it! some how, however when i enable my network adaptor it lags again. weird.

[kreatora]

@Fizzyvimto21
Please go to this topic
https://answers.ea.com/t5/Technical-Issues-PC/sims-4-incredibly-low-fps/td-p/7605094/page/3#
Click on the first post ME TOO and please provide the info asked by @SimQARobo