Re: Sims 4 opens, but kicks me back to desktop

by jpkarlsen
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Original Post

Re: Sims 4 opens, but kicks me back to desktop

Champion (Retired)

Do you have a lastexception.txt instead?

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Message 11 of 15 (463 Views)

Re: Sims 4 opens, but kicks me back to desktop

★★★ Novice

No i  dont see one.

Message 12 of 15 (462 Views)
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Re: Sims 4 opens, but kicks me back to desktop

Champion (Retired)

Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

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Message 13 of 15 (454 Views)

Re: Sims 4 opens, but kicks me back to desktop

★★★ Novice

I did a factory reset. That didn't work .

Then I reinstalled the game. 

That still didn't work. 

I did recently buy and installed get famous. 

Not sure if that would be causing the problem or not.

Cause I could play fine in December -January.

Until I updated the Sims 4 and origin. 

 

Message 14 of 15 (429 Views)

Re: Sims 4 opens, but kicks me back to desktop

Champion (Retired)

@AnodyneSeaxx 

 

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

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