Re: Sims 4 opens, but kicks me back to desktop

by jpkarlsen
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Original Post

Sims 4 opens, but kicks me back to desktop

★★★ Novice

Hi.  

I've updated all my drivers.

Did computer updates. Updated origin and the Sims 4 game 

Yet when I click the play button the game opens,  goes to a white screen then a black screen and kicks me back to the desktop.

The game icon still is in the taskbar and I click it again and it does the same thing. 

I've closed out of origin Completely and restarted it a few times and it does the same thing. 

Message 1 of 15 (1,224 Views)

Re: Sims 4 opens, but kicks me back to desktop

Champion (Retired)

Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.

 

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Message 2 of 15 (1,220 Views)

Re: Sims 4 opens, but kicks me back to desktop

★★★ Novice

I don't use mods or CC. 

Message 3 of 15 (1,218 Views)

Re: Sims 4 opens, but kicks me back to desktop

Champion (Retired)

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

 

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Message 4 of 15 (1,210 Views)

Re: Sims 4 opens, but kicks me back to desktop

★★★ Novice

Here's the info you requested.

Yesterday i played for a bit.

I uninstalled origin, did a repair on the game and went offline on the origin app.

Worked fine.

 

Tried the same thing a few minutes ago and it loaded up, went to a black screen then white and back to black then booted me back to the desktop.

Message 5 of 15 (1,179 Views)

Re: Sims 4 opens, but kicks me back to desktop

Champion (Retired)

Nothing wrong there. Please post the contents your lastcrash.txt file. You can not attach this files so paste the content in a spoiler tag (yellow icon).

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Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.
Message 6 of 15 (1,167 Views)

Re: Sims 4 opens, but kicks me back to desktop

★★★ Novice

How do I find the last crash file? 

Message 7 of 15 (1,159 Views)

Re: Sims 4 opens, but kicks me back to desktop

★★★ Novice

I dont see a last crash txt file in my Sims folder. 

Message 8 of 15 (1,154 Views)

Re: Sims 4 opens, but kicks me back to desktop

Champion (Retired)

By default it is located here: Documents\Electronic Arts\The Sims 4

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Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.
Message 9 of 15 (1,149 Views)

Re: Sims 4 opens, but kicks me back to desktop

★★★ Novice

I don't see a lastcrash.txt file there.  Frown

Message 10 of 15 (1,146 Views)