March 2019
Hi.
I've updated all my drivers.
Did computer updates. Updated origin and the Sims 4 game
Yet when I click the play button the game opens, goes to a white screen then a black screen and kicks me back to the desktop.
The game icon still is in the taskbar and I click it again and it does the same thing.
I've closed out of origin Completely and restarted it a few times and it does the same thing.
March 2019
Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.
March 2019
I don't use mods or CC.
March 2019
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
March 2019
March 2019
Nothing wrong there. Please post the contents your lastcrash.txt file. You can not attach this files so paste the content in a spoiler tag (yellow icon).
March 2019
How do I find the last crash file?
March 2019
I dont see a last crash txt file in my Sims folder.
March 2019
By default it is located here: Documents\Electronic Arts\The Sims 4
March 2019
I don't see a lastcrash.txt file there.