Sims 4 on PC only opens title then freezes

by ahnastasia
Reply

Original Post

Sims 4 on PC only opens title then freezes

★★★ Newbie

Basically I just installed the sims and I have no mods in my game at all- I checked the graphics and tried to put them up and all of that then I went to update my driver and it’s up to date. It opens then freezes the goes into a tiny white bar and I’m really stressed and confused 

Message 1 of 4 (267 Views)

Re: Sims 4 on PC only opens title then freezes

Champion (Retired)

@ahnastasia 

 

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

---------------------------------------------------------------------------------------
Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.
Message 2 of 4 (246 Views)

Re: Sims 4 on PC only opens title then freezes

★★★ Newbie

okay! I attached the file Standard smile 

Message 3 of 4 (226 Views)

Re: Sims 4 on PC only opens title then freezes

Champion (Retired)

@ahnastasia 

 

Your graphics driver is pretty old try to upgrade it to the latest: https://www.amd.com/en/support/previous-drivers/apu/amd-series-processors/amd-a6-series-apu-for-lapt...

---------------------------------------------------------------------------------------
Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.
Message 4 of 4 (182 Views)