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Sims 4 not working

by chrisbrown10101
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Original Post

Sims 4 not working

★★★★ Newbie

I'm having a problem with opening up The Sims 4, every time I click 'play' on origin something comes up saying something about how TS4_x64.exe isn't responding, please help! 

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Re: Sims 4 not working

Champion (Retired)

@chrisbrown10101

 

Are you using any mods or cc in your game? Try to remove them and see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.

 

If not, try repairing your game in Origin.

Open your Origin client and go to My Game Library, right-click The Sims 4 and choose Repair.

 

Originrepairgame.PNG

 

 

Still not working? Then please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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