Sims 4 not running on Dell Inspiron 5567

[yeehbadger]

Hi

I have The Sims 4 downloaded on my PC from Origin and unfortunately when I go to play it all I get is a white screen and no way of clicking on anything to get into game settings, options etc.

Is there a way of changing settings for the game without actually having to open it?

It is a bit tricky if every time I click on the icon to launch it all I get is a white screen and then have to close the program down again :-(

I have tried opening the program though Origin and also directly from the desktop with no luck.

My computer isn't a flash gaming computer, but it is a Dell Inspiron 5567 2.50GHz with an Intel i5 chip, 8GB Ram, with Intel HD 620 graphics amd plenty of Hard drive space.

I have searched online and done checks and apparently my computer is able to run the SIms 4.

Would really appreciate any advice.

Cheers

[jpkarlsen]

@yeehbadger 

Rightclick the game in Origin and select Repair.

[yeehbadger]

Thanks for the suggestion.

I only downloaded the game again today from my Origin account, so it should be fine, but I'll give it a go.........

I also noticed on Origin it lets you select a couple of very basic options, like a 32 Bit version. I even tried this just in case, but no luck.

Just repaired it and it came back as all ok. Then tried it again, but no luck.

When the screen goes white it almost looks like it is trying to run the game on a different screen size and then gives up.

Do you know what screen size works for the Sims 4 please?

Thanks for your help.

[jpkarlsen]

@yeehbadger 

Do not load the Legacy edition unless your PC runs 32bit or are too weak to run the standard version, All new packs will not run with it.

Do you have Riva Tuner or Afterburner installed? If so they may conflict with The Game.

[yeehbadger]

Nope,

I don’t have either of those installed. 

There isn’t really much on the laptop other than the usual word, excel, Adobe, a few Canon camera software programs and Age of Empires, iTunes and photos. 

Thanks

[puzzlezaddict]

@yeehbadger  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/