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Re: Sims 4 not responding

by Zanie97
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Accepted Solution

Sims 4 not responding

★★★★ Newbie

Hi there guys,

 

So my sims 4 game has been fine until recently. Everytime i try to open the game it shows the loading screen up until the plumbob and won't take me to the main menu. The cursor is stuck in its loading phase and when i click on the screen it turns a faded white and says "Not Responding" so i have to force close the game with task manager.

 

I've been on the forum looking for solutions:

 

1) some said it could be due to CC, so i deleted all CC from my mods folder --> didn't work still not responding

2) some said to manually uninstall the game and reinstall --> i did that and still didn't work

3) someone said to run the game as admin and repair --> also didn't work

4) i thought maybe it was the amount of expansions packs etc. so i limited to only a few packs --> not responding

 

I'm going insane trying to figure out the problem! There was a post that said to post my DXDiag and crash details, here is the link: https://hastebin.com/giqefetuko.rb

 

Here's also what it said in my reliability history:

 

The program TS4_x64.exe version 1.48.94.1020 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 354
Start Time: 01d4b37875348899
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Report Id: f16653c7-d0f9-4920-bd0b-7139cb0906d8
Faulting package full name:
Faulting package-relative application ID:

 

If there's someone who can help me with this problem it would be much appreciated, I just wanna enjoy playing the game again.

 

Message 1 of 3 (125 Views)

Accepted Solution

Re: Sims 4 not responding

[ Edited ]
★ Pro

@Zanie97
I 'm really sorry but your graphic card is to weak. 

https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC/...
For now try turn on the game in windowed mode
https://answers.ea.com/t5/Technical-Issues-PC/How-to-start-The-Sims-4-in-Windowed-mode/m-p/3447611#M...
If you will be lucky and you will be able to turn on the game in windowed mode, go to the game option and reduce the setting of graphics
I don't work for EA

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Message 2 of 3 (109 Views)

All Replies

Re: Sims 4 not responding

[ Edited ]
★ Pro

@Zanie97
I 'm really sorry but your graphic card is to weak. 

https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC/...
For now try turn on the game in windowed mode
https://answers.ea.com/t5/Technical-Issues-PC/How-to-start-The-Sims-4-in-Windowed-mode/m-p/3447611#M...
If you will be lucky and you will be able to turn on the game in windowed mode, go to the game option and reduce the setting of graphics
I don't work for EA

Message 2 of 3 (110 Views)
Highlighted

Re: Sims 4 not responding

★★★★ Newbie

Hi Kreatora,

 

Thanks so much for telling me what's wrong! I guess I'm gonna have to get a stronger graphics card =.=

Message 3 of 3 (86 Views)
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