Sims 4 not launching

[mashastoerz]

Hello,

Recently my Sims 4 won't launch like it used to before. When I click "Play" button in Origin, it will gray out for about ten seconds then turn

back orange again without the game launching. I searched tips on how to solve this problem, but none of them worked:

I tried turning anti-virus programs off, reinstalling both Origin and Sims 4, checking whether I was the administrator or not, clicking repairing

option, turning on in window mode - nothing!

Please help me This never happened to me before!

[mashastoerz · Accepted solution]

Oh wow! The link actually helped!mileyvery-happy:

I tried renaming the The Sims 4 folder into The Sims 4_Backup, and the game started immediately! Yaaaaaaay :D

I will now try to put my saves back into the folder.

Should I mark your post with the link as the Solution?

Thank you very, very much!!!

[crinrict]

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Also check if a proces ts4.exe is still running or not

[mashastoerz]

Here's the link to my DxDiag!

http://pastebin.com/0jAYuSAL

About TS4.exe - it runs for about ten seconds and then disappears in the task manager. Just about the time when the play button 

turns back orange.

I hope you can find the problem

[crinrict]

Hm

your graphics chip is below minimum specs but I think it should still run.

Your drivers are from 2012 though. Try updating those through the Intel Download Center: https://downloadcenter.intel.com/

[mashastoerz]

The funny thing is that it worked just fine right until recently!

I'll try updating my driver and let you know if it works!

[mashastoerz]

Nope. No trace of working

[crinrict]

Try if it starts if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

[mashastoerz]

Still no luck. Wow this is getting more and more frustrating...

[crinrict]

Try deactivating Origin In Game: http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/

[mashastoerz]

This is not working either...