November 2019
The new updates says that saves will transfer over, however my saved games have been deleted?
I had a bunch of challenges running, and have been working on some for over a month.
Really unhappy about this - or is there a way to recover saved files?
Blindly downloaded the new upgrade thinking this was great. Feel really let down by the Sims 4, especially as I have pre-ordered University and now won't even be able to play it.
Solved! Go to Solution.
November 2019 - last edited November 2019
Hey, I just had this problem (but on a mac) and managed to fix it, by slightly altering what you do to back up a save file (as described here)
Here's what I did (but the Mac version)
My game is now running just fine as it did before I downloaded the legacy edition (ie how it was when I was playing it yesterday haha) - but in case you are worried about corrupting the whole thing, maybe copy the Legacy folder to your desktop just to be safe before you move anything, so you can put it back in case it doesn't work!
Hope this works for you too!!!
November 2019 - last edited November 2019
there's potentially an issue with oneDrive.
First try to find out which folder your game uses: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Then check the following folders if your saves are in any of these folders:
- documents\electronicarts\the sims 4\saves
- same folder but on oneDrive
- Documents\Electronic Arts\The Sims 4 Legacy Edition\saves
- same folder on oneDrive
You might want to try get a refund for your preorder or just cancel the preorder.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019 - last edited November 2019
Hey, I just had this problem (but on a mac) and managed to fix it, by slightly altering what you do to back up a save file (as described here)
Here's what I did (but the Mac version)
My game is now running just fine as it did before I downloaded the legacy edition (ie how it was when I was playing it yesterday haha) - but in case you are worried about corrupting the whole thing, maybe copy the Legacy folder to your desktop just to be safe before you move anything, so you can put it back in case it doesn't work!
Hope this works for you too!!!
November 2019
I downloaded the Legacy Edition for the Sims 4 and when I went to load the game, all of my previous saves had disappeared as if I had completely restarted the whole game. Is this what it was supposed to do? All of my saves which I have worked on for the whole year are just gone. I know they said any saves that were made in a newer edition of the base game would not be compatible but the fact that I haven't made a new save in a good 6-8 months and every single save is gone?? Is there any way for me to get the saves back?
November 2019 - last edited November 2019
I went through this exact same thing with mine. It was stressful and it was a bit of a rollercoaster cause when I did what was suggested, I made an error and ended up having to spend way longer fighting with it then I was supposed to.
I copied and pasted the sims4 file data into the sims 4 legacy file just like suggested in the comments and it didn't work because the sims 4 file just moved into the legacy file and didn't replace the legacy data with my saved data from sims 4, so I had to go through every file and copy the data and then go back to legacy to place the data into the correct files.
It was a lot of work and it sucked, but after restarting sims 4 multiple times, eventually it worked.
It worked for me, so hopefully it will work for you. Good luck!
November 2019
@Player_bh1o2lbe Look in Documents\Electronic Arts and see whether you have a separate game folder called "The Sims 4 Legacy Edition." Your old saves may still be in "The Sims 4" as they always have been, in which case you'd just need to move or copy them into the Legacy Edition folder; the same goes for the contents of your Tray folder.
November 2019
I copied the save files into my legacy files as well as the tray files. Got rid of my mods and it still doesn’t work. Idk what else to do. Should I reinstall the entire game !
November 2019
November 2019
Thank you! I'm so relieved, I was really angry for a second but im glad everything is restored now
November 2019
I tried this. It’s not working. I don’t know if I did it wrong. My mods showed up but not my save files in game. I don’t understand.