Sims 4 launches but stops responding at the main menu

[stab_crab]

did you see what i accidently posted on my other account?

[puzzlezaddict]

@stab_crab  I actually didn't see that until now, which is strange because I check the forum multiple times a day.  It's possible the posts were flagged as spam and restored later, but regardless, I'm sorry I didn't get back to you before.

Please run a new dxdiag and attach it to a post.  What you've described sounds like what happens when the system is using the basic display driver, which it defaults to if there's no graphics driver or the one present can't be used.

Please also post the first 40 or so lines of config.log, inside Documents\Electronic Arts\The Sims 4.  This will show how the game is reading your system, including whether it can use the graphics driver.  You can delete your user and computer names, about 20 lines down; the file doesn't contain any other personal information.

[stab_crab]

Sorry it took me so long, heres the dxdiag, and heres the first 41 lines of the config file

=== Application info ===
Name: Sims4
Version: 1.76.81.1020
Build: Release 64 Bit
=== Rating info ===
GPU: 3 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3600 Threading: 3
Adjusted CPU: 5200 RAM: 8059 Adjusted RAM: 7547 Cores: 4
=== Machine info ===
OS version: Windows 10 10.0.19043
OS prod type:
OS major ver: 10
OS minor ver: 0
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz
Family: 6
Model: 14
Cores: 4
HT: 0
x64: 1
Memory: 8059MB
Free memory: 1150MB
VA space: 134217728MB
User: (Removing this)
Computer: BEANS
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) UHD Graphics 630
Name (database): Intel (R) UHD 630 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3e91, Board: 36eb17aa, Chipset: 0000
Driver: igdumdim64.dll, Version: 27.20.100.9316, GUID: D7B78E66-7DD1-11CF-7E50-8F16BBC2D635
Driver version: 9316
Monitor: \\.\DISPLAY1
Texture memory: 1007MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

[stab_crab]

Heres the first 40 lines and the dxdiag
=== Application info ===
Name: Sims4
Version: 1.76.81.1020
Build: Release 64 Bit
=== Rating info ===
GPU: 3 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3600 Threading: 3
Adjusted CPU: 5200 RAM: 8059 Adjusted RAM: 7547 Cores: 4
=== Machine info ===
OS version: Windows 10 10.0.19043
OS prod type:
OS major ver: 10
OS minor ver: 0
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz
Family: 6
Model: 14
Cores: 4
HT: 0
x64: 1
Memory: 8059MB
Free memory: 1150MB
VA space: 134217728MB
User: (removing it)
Computer: BEANS
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) UHD Graphics 630
Name (database): Intel (R) UHD 630 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3e91, Board: 36eb17aa, Chipset: 0000
Driver: igdumdim64.dll, Version: 27.20.100.9316, GUID: D7B78E66-7DD1-11CF-7E50-8F16BBC2D635
Driver version: 9316
Monitor: \\.\DISPLAY1
Texture memory: 1007MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

[stab_crab]

The forums absolutely refuse to post my dxdiag or my config log

[puzzlezaddict]

@stab_crab  I see the dxdiag and config, and everything looks normal.  Out of curiosity, can you now make a new admin now?  The reason I ask is because you've updated to a newer Windows build, and that might have fixed the issue that prevented you from creating a new account before.  It's worth trying to play in a new account as a test, if you can in fact make one.

If you can't, or if it doesn't help, try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

[stab_crab]

Still cant make an admin account, clean boot completely removed me from internet, so i couldnt log into origin to get into it

[puzzlezaddict]

@stab_crab  Did you boot into safe mode instead of a clean boot?  Safe mode doesn't include an internet connection by default, but a clean boot does.

At this point though, this might be a system issue that requires a more pointed intervention.  Given that you can't make a new admin account, I think it would be worth doing a repair install even if you didn't have any Sims 4 issues.  The repair install is a reinstall of Windows without wiping the system: you can keep your apps and personal data, but you get a clean copy of Windows itself.  Here's a guide:

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

If you get to step 13 and are NOT asked whether you want to keep your data, back out and try again.

Once Windows is reinstalled and you've restarted your computer, try playing again, still with a clean user folder, and let me know how it goes.  Please also let me know whether you can now make a new admin account.

[stab_crab]

100% put it into a clean boot, not a safemode ill try to do that

[stab_crab]

Didn't work, completely unchanged and still cant make an admin account. At this point im just hoping i dont have to get a new computer