Sims 4 lagging and crashing with error message

by FreyaMarchetti
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Sims 4 lagging and crashing with error message

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Hi guys! really hope you can help me!

 

So, I bought the Sims 4 when it came out in Australia last year which I'm pretty sure was in September (2014). I had a new laptop that I had bought a month before I purchased the sims 4. i5 core processor, 4 gb ram and 1terribite HDD. I downloaded it and it worked fine until January...

 

So, in January, it started playing up. Taking AGES to load. I thought it was normal, but its not! I started to download houses from the gallery and that was awesome because I love nice houses, but eventually, it stopped working altogether! I would be in the game for about 10 minutes, then it would cut out with an error message saying "Sims 4 launcher has stopped working." So I uninstalled it, then reinstalled yesterday, 3rd of april and its doing the same thing. I really hope somebody can help me! I don't know if its something to do with my laptop, or viruses or gameplay.. just somebody PLEASE HELP!!

 

Sincerely,

FreyaEvil (Freya Newnham)

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