Re: Sims 4 keeps freezing during play
by puzzlezaddictOriginal Post
@Kayla999 That looks much better—the dxdiag has all the relevant information, and it didn't crash.
Given the errors in your dxdiags, the place to start is with a clean uninstall and reinstall of the graphics driver. (I couldn't suggest this without knowing what model you had, since I wouldn't know what driver to link.) Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3300
Download a fresh copy of the newest Intel driver for your laptop, the one dated January 21, from Asus:
https://www.asus.com/me-en/Laptops/ASUS-ZenBook-Flip-UX360CA/HelpDesk_Download/
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Intel if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe as an admin: right-click on the download and select "Run as administrator." Restart your computer again before trying to play, and let me know how it goes.
